Service Desk Engineer

20 hours ago


Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full time
About ST Engineering Cloud and Data Centre Solutions

We are a global technology, defence, and engineering group with a diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment, and Compassion.

Our Mission Software & Services Business

We provide leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our clients' innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions.

Job Summary

We are seeking a highly motivated Service Desk Engineer to provide technical support and assistance to customers and users. The successful candidate will work as part of a team that handles incoming requests, technical queries, and incidents.

Key Responsibilities
  • Provide technical support (level 1) and helpdesk email enquiries to external users and proactively identify and manage potential problems and address enquiries to meet client satisfactions.
  • Be an escalation point for all the requests and issue resolution including after-hours and weekend, Establish ITIL best practices through the entire service desk support processes.
  • Standardize and develop necessary guidance, process, and procedures to continuously improve incidents management, escalation, and system monitoring, responsible in tracking all incidents and service request/change requests logged by users in line with the agreed SLAs
  • Work effectively and closely with Ops-Leads and Service Delivery Manager to promote a friendly climate and undertake and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.
Requirements
  • Minimum 1 year of Service Desk background with the experience in a fast-paced environment.
  • Familiar with MS365 esp. Word, Excel, and Outlook.
  • Service Oriented Personnel that can handle high-pressure environment.
What We Offer
  • An environment where you will be working on cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people's lives.
  • A fun, passionate, and collaborative workplace.
  • Competitive remuneration and comprehensive benefits.

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