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Service Desk Coordinator

2 months ago

Singapore SINGAPORE INSTITUTE OF MANAGEMENT GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and motivated Service Desk Coordinator to join our team at the Singapore Institute of Management Group Limited. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our staff, students, and lecturers.

Key Responsibilities
  • Provide first call resolution to users and render efficient support and quality service
  • Ensure all calls and emails to Service Desk are responded to or assigned to the relevant department
  • Attend to calls and emails from SIM/SUSS users (staff, students & lecturers), assesses and assigns a severity classification to the case
  • Perform first level troubleshooting, if applicable. If not, escalates the case to the respective technicians for their necessary actions
  • Visually monitor the systems, utilizing these systems to maintain an effective and efficient way to provide classroom support
  • Drive continuous enhancement of Service Desk's First Call capability with the objective of improving customers' experience with timely and efficient issues resolutions
Requirements
  • Late Shift Staff (3.30pm to 11.00pm) and required to work on Saturday (7.30am to 12.30pm or 1.00pm to 6.00pm)
  • Monthly Shift allowance to be paid on top of salary
  • Reimbursement for transportation home after 10.30pm
  • Diploma Holders, preferably in a related field (eg. IT)
  • Working experience in Service Desk environment
  • AV/IT/M&E knowledge
  • Well versed in Microsoft Office
  • At least 3 years of work experience
What We Offer

We offer a competitive salary, monthly shift allowance, and reimbursement for transportation home after 10.30pm. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.