Front Desk
2 months ago
The Job in a Nutshell
The Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations.
The FT Front Desk Staff will be responsible for how their studio looks, feels, presents, smells, etc. Whilst working in line with the company’s branding and long-term goals, the FT Front Desk staff will also be responsible for the clients’ experience in the studio spaces as the core people on the ground. They will work closely with the Area Managers to complete all the studio related deliverables and ad hoc tasks as assigned to them.
Roles & Responsibilities
Customer Service
The FT Front Desk Staff will be responsible for managing all customer-based enquiries including but not limited to:
- Maintaining a strong customer service etiquette
- Managing any e-mail and any other ad hoc enquiries, requests and complaints
- Ensuring a very positive yet relaxed demeanour... we are confident, polite, energetic, engaging, and fun.
Whilst we have more of a relaxed ‘sales focus’ at DFM, the FT Front Desk staff must be well versed on:
- Current promotions and supporting sales lines (i.e., how to break it down for the customer and list benefits)
- Current pricing structures and supporting sales lines (i.e., same as above)
- Validity of packages (as well as all the ‘tricks’ people use to try and get extensions)
- Flexibility of packages (ensure staff understand that we accept within reasons, e.g., medical)
- Terms and Conditions of our offerings
- Other service standards
The FT Front Desk staff will also compile feedback given by clients and assist the Area Managers in ideating solutions for any areas of improvements.
Studio Maintenance
In line with DFM’s intent to provide a great brand experience, the FT Front Desk Staff is responsible for how their studio looks, feels, smells, and presents. This is including but not limited to:
- General housekeeping and tidiness of the entire studio including front desk areas, practice rooms, changing rooms and toilets at all times.
- Completing Daily Grind set by the Area Managers.
- Ensuring that all facilities are working well and refilled sufficiently.
- Ensuring Retail Racks are sufficiently filled with full size runs and offerings.
Team & Onboarding
The FT Front Desk is also required to train all incoming front desk staff. At the end of the training, the FT FDs are required to ensure that FDs are:
- Well versed with Hapana Core & Grow, Strong Pilates App and the Strong Website.
- Familiar with other third-party booking sites, such as ClassPass.
- Able to answer queries related to the above-mentioned online platforms.
- Able to speak confidently about the brand and offerings.
Requirements:
- Must be able to commit 40hours/week, including one day each weekend (Saturday and/or Sunday)
- Minimum 1 year working experience in a customer-facing role
- Responsible, pro-active and a strong team player
Tell employers what skills you have
Front Office
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Service Management
Housekeeping
Customerfacing
Arranging
Communication Skills
Administrative Support
Team Player
Customer Service
Able To Work Independently
-
Front Desk Manager
3 weeks ago
Singapore YOGA MOVEMENT PTE. LTD. Full timeJob Title: Front Desk ManagerJob Summary: We are seeking a highly skilled Front Desk Manager to join our team at Yoga Movement PTE. LTD. As a Front Desk Manager, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming studio environment, and ensuring seamless studio operations.Key Responsibilities:• Manage...
-
Front Desk Receptionist
3 weeks ago
Singapore CHEN KANG WELLNESS PTE. LTD. Full timeJob Summary:CHEN KANG WELLNESS PTE. LTD. is seeking a Front Desk Receptionist to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting our administrative functions.
-
Front Desk Officer
3 weeks ago
Singapore WECRUIT PTE. LTD. Full timeRoles and ResponsibilitiesWe are seeking a Front Desk Officer to manage incoming calls, address inquiries, and relay messages as needed.The ideal candidate will welcome, register, and announce the arrival of customers, ensuring a smooth check-in experience.They will direct visitors to their designated locations and oversee incoming mail, packages, and petty...
-
Front Desk Officer
3 weeks ago
Singapore PEAK360 PTE. LTD. Full timeRoles & ResponsibilitiesPEAK360 is located at The Central @ Clarke Quay.We are about 8,000sqft, a gym operating daily from 7am - 10pm.We offer a space for freelance personal trainers to train their clients, we offer services for personal training by our Trainers and gym memberships.The Front Desk Officer at a gym serves as the first point of contact for...
-
Front Desk Associate
2 months ago
Singapore ERA REALTY NETWORK PTE LTD Full timeRoles & ResponsibilitiesThe Front Desk Associate is the first point of contact for our associates, visitors and clients, responsible for delivering exceptional customer service, managing front desk operations, and providing administrative support to the office. This role is essential in creating a welcoming environment and ensuring smooth daily...
-
Front Desk Officer
3 weeks ago
Singapore PREMIUM AUTOMOBILES BEV PTE. LTD. Full timeCustomer Service Roles & ResponsibilitiesAs a valued member of our team at Premium Automobiles BEV PTE. LTD., we are seeking a highly skilled and customer-oriented individual to join our front desk team. The ideal candidate will have a strong background in customer service and be able to effectively handle phone calls, answer general enquiries, and greet...
-
administrative and front desk
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesScope of Services· Front desk duties: answering phone calls and walk-in enquiries from students, parents and vendors.· Attend to injured students.· Admin work: filing, counting and distributing of flyers and data entry using Microsoft applications - Excel, Word.· Able to keep calm and work under stress when the front-desk · ...
-
Front Desk Operations Manager
1 week ago
Singapore KARPENKO GYMNASTICS ACADEMY PTE. LTD. Full timeJob OverviewAt KARPENKO GYMNASTICS ACADEMY PTE. LTD., we are seeking a highly organized and customer-focused Front Desk Admin to provide exceptional service to our clients. KGA is Singapore's leading gymnastics academy, dedicated to delivering high-quality gymnastics training in a fun and structured environment. We offer recreational and competitive...
-
Front Desk Operations Coordinator
3 days ago
Singapore Accor Full timeJob Title: Front Desk ExecutiveJob Summary:We are seeking a Front Desk Executive to join our team at Accor. The successful candidate will provide exceptional customer service, manage front office operations, and maintain a high level of professionalism at all times.Key Responsibilities:Provide quality customer service to guests, ensuring a smooth and timely...
-
Front Desk Hospitality Specialist
3 weeks ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeJob SummaryAs a Front Desk Executive at RECRUIT NOW SINGAPORE PTE. LTD., you will be responsible for delivering exceptional customer service by managing front desk operations and maintaining the showroom's presentation. This role includes answering calls, greeting customers, and ensuring display cars are in pristine condition, contributing to an outstanding...
-
Front Desk Representative
3 weeks ago
Singapore OOM PTE. LTD. Full timeRoles & ResponsibilitiesAs a Front Desk Representative at OOM PTE. LTD., you will be responsible for conducting administrative and operational tasks of the Training Centre.The ideal candidate will possess a Diploma or Degree in any discipline and have experience in customer service or contact centre.You will work collaboratively with the sales and marketing...
-
Front Desk Officer
2 weeks ago
Singapore WGT EHR Pte Ltd Full timeJob Title: Front Desk OfficerJob Description: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Officer. In this role, you will be responsible for handling phone calls, answering general enquiries, and ensuring the showroom is tidy and orderly.Responsibilities: Handle phone calls and answer general enquiries....
-
Front desk manager
19 hours ago
Singapore VHR Professional Services Full timePosted: 9 days ago Openings: 1Applicants: 138Front Desk ManagerSupervise reception area, handle guest inquiries, and ensure seamless operational flow. Key skills:Customer service, Team management, Communication, Organizational skills, Attention to detail. Role Category:Front Office & Guest Services Education:UG: Any Graduate Key Skills:Skills highlighted...
-
Lead Front Desk Supervisor
3 days ago
Singapore Accor Full timeThe Accor Group seeks an accomplished Duty Manager to join the team at Mondrian Singapore Duxton. As a key player in our front desk operations, you will be responsible for overseeing daily activities and ensuring exceptional guest satisfaction.Job DescriptionWe are seeking a skilled and experienced Duty Manager to oversee the smooth operation of our front...
-
Front Desk Admin
1 week ago
Singapore SINGAPORE VEHICLE TRADERS ASSOCIATION Full timeRoles & ResponsibilitiesTo assist the Executive Committee in running the office & operations such as:1) Front desk duty2) Answering of phone calls3) Attend to walk-in enquiries4) Administrative support5) Take up any other additional duties and responsibilities assigned from time to time6) Be able to converse and write in Mandarin in order to read & write...
-
Front Desk Receptionist
3 weeks ago
Singapore ADEPT THERAPY CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesThe candidate should have experience in front desk, handling phone calls and taking appointments for our therapists. Duties include taking payments and she should have basic experience in excel worksheet and able to work on weekends.Tell employers what skills you haveCoachingMicrosoft OfficeLiteracyTreatmentInventoryOffice...
-
Front Desk Receptionist
3 weeks ago
Singapore FOCUS MOVEMENT PTE. LTD. Full timeJob SummaryFocus Movement Singapore is seeking a skilled Front Desk Staff to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, ensuring a positive experience for all visitors, and maintaining a clean, organized, and welcoming reception area.Main ResponsibilitiesCustomer Service: Greet...
-
Front Desk Administrative Coordinator
3 days ago
Singapore SCCCI Full time1. Administrative Assistant (Front Desk) Description • Provide front desk reception duties. • Handle incoming phone calls and email correspondences. • Sort and coordinate mails and courier services. • Provide general administrative support such as routing of mails to staff. • Administrative support for Standing Committee and Council Meetings. •...
-
Hotel Front Desk Officer
3 weeks ago
Singapore CLOVER 769 PTE. LTD. Full timeRoles & ResponsibilitiesJob Highlights Customer service in a boutique hotel Fun and professional environment Flexibility due to nature of shift workJob DescriptionJob briefWe are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation.Hotel Front Desk Officer responsibilities...
-
Front desk Department Executive
1 week ago
Singapore ACADEMIA PTE. LTD. Full timeRoles & ResponsibilitiesAcademia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.Responsibilities: Provide general front desk assistance to walk-in students and parents Respond to phone and...