IT Service Desk Support Specialist

3 weeks ago


Singapore Singtel Full time

We are looking for a skilled and resourceful IT Service Desk Support Specialist to join our team at NCS.

The ideal candidate will have a passion for delivering exceptional customer experiences and possess a strong understanding of technology administration.

The IT Service Desk Support Specialist will be responsible for providing first-call resolution technical support to customers, ensuring that software, licenses, and operations comply with standards.

Responsibilities:

  • Provide timely and effective technical support via phone and email.
  • Perform first-level troubleshooting on reported incidents and escalate as necessary.
  • Ensure accurate and complete information is recorded and maintained.
  • Manage customer expectations and notify the team lead of unusual call surges.
  • Track progress and provide regular updates on incident resolution.

Requirements:

  • Higher Nitec, Diploma, or equivalent certification in Computer/Electronic Engineering or a related field.
  • Minimum 1 year of experience in technology administration, with some network knowledge an advantage.
  • Proficiency in MS Office and computer literacy.
  • Independent, result-oriented individual with a 'can-do' attitude.


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