IT Service Desk Engineer
5 days ago
Job Title: IT Service Desk Engineer - Incident Resolution Specialist
Location: Singapore
About the Job:
We are seeking an experienced IT Service Desk Engineer to join our team in Singapore. As an IT Service Desk Engineer, you will be responsible for providing technical support and resolving incidents related to our clients' IT infrastructure and systems.
Key Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues before they occur.
- Investigate and resolve first-line incidents assigned, including identifying root causes and implementing fixes.
- Provide telephonic or chat support to clients as required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow established handover procedures to ensure service continuity during shift changes.
- Report and escalate incidents when necessary.
- Ensure efficient and comprehensive resolution of incidents and requests.
- Update existing knowledge articles or create new ones to improve incident resolution processes.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
- Relevant certifications include CCNA, Microsoft Certified Azure Administrator Associate, AWS Certified Solutions Architect Associate, VMware certified Professional: Data Centre Virtualization, ITIL V3 Foundation Certification, CompTIA A+, Network+, Security+, or equivalent.
- Entry-level experience with troubleshooting and providing support required in security/network/data centre/systems/storage administration and monitoring services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.
Salary: The estimated salary for this position is SGD 60,000 - SGD 80,000 per annum, depending on experience.
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