Service Desk Analyst

5 days ago


Singapore ENGGSOL PTE. LTD. Full time
Roles & Responsibilities

We are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

  • Monitor enterprise IT networks and server systems
  • Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
  • Respond to hotline calls and e-mails within agreed timescales
  • Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
  • Maintain documentation and comprehensive records of issues and problems
Requirements
  • Diploma in Electronics Engineering, Information Technology, Computer Science, Computer Engineering or equivalent
  • 1 to 2 years of working experience.
  • Strong teamwork and communication skills
  • Excellent customer service skills
  • Prior experience in Network Operations Centre (NOC) environment preferred but not required

Tell employers what skills you have

Customer Service Skills
Troubleshooting
Microsoft Office
Hardware
Documentation
Information Technology
NOC
Service Desk
Windows
Electronics

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