Service Desk Analyst
4 weeks ago
You Will
- Act as first point of contact and first responder for IT incidents reported by end users, via email, phone, and other online channels as required
- Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures.
- Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar).
- Log and track with resolver groups on their respective tickets
- Manage End-to-End ticket life cycle, monitor relevant metrics (e.g., Service Level Agreement) and ensure proper ticket closure based on industry best practices - Information Technology Infrastructure Library (ITIL)
- Answer calls in an appropriate manner with proper ticket closure of received or abandoned calls
- Administer BitLocker recovery pin support
- Administer onboarding 2FA registration
- Perform grant and removal of access to network shared drive
- Update and review basic troubleshooting questionnaires on Level 1 support
- Produce and maintain technical documentation and articles for the knowledge base
You Bring
Proficiency of the following software/applications
- Microsoft OS and Microsoft Office Applications
- Internet Browsers (Edge, Chrome, Firefox, etc.)
- Adobe Reader, Java RE
- Intranet web-based applications
- SAP GUI, SAP Fiori
- Anti-virus software
- VPN software
- Wireless software
- Patch Management Software
- Higher Nitec/ Diploma in Information Technology or its equivalent
- At least 1 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
- Service oriented and collaborative approach to meet Service Level Agreements
- Excellent communicator at all levels.
- Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
- Good written and communication skills with a high standard of user training documentation and technical procedure
- Enthusiastic and approachable
- Good problem-solving skills and a pro-active, team player
Tell employers what skills you have
Technical Documentation
Troubleshooting
Microsoft Office
Ticketing
Information Technology
Service Level
Wireless
Approachable
SAP
Service Desk
ITIL
VPN
First Responder
-
IT Service Desk Analyst
3 months ago
Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Overview As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the...
-
IT Service Desk Analyst
3 weeks ago
Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Overview As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the...
-
Service Desk Analyst
4 weeks ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesMy Client is from an MNC looking for a Workplace IT service Analyst. Main responsibilities include: Get involved in Incident, Problem and Service Request Management Provide workarounds and solutions based on Service Level Goals In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure...
-
Service Desk Analyst
4 weeks ago
Singapore EPS COMPUTER SYSTEMS PTE LTD Full timeRoles & ResponsibilitiesMy Client is from an MNC looking for a Workplace IT service Analyst. Main responsibilities include: Get involved in Incident, Problem and Service Request Management Provide workarounds and solutions based on Service Level Goals In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure...
-
The Trade Desk | Business Development Director
15 hours ago
Singapore The Trade Desk Full timeWhat we do The Trade Desk's Business Development team specializes in finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Southeast Asia. Do you thrive on finding new ways to tackle a customer challenge? Are you a good listener who values empathy and integrity? Is your middle name ‘Grit’ and...
-
Thomax Technology Pty | Service Desk Analyst
3 weeks ago
Singapore Thomax Technology Pty Full timeService Desk Analyst - Application Support Help Desk & IT Support (Information & Communication Technology)Full time Join our industry-leading team in the fast-moving supply chain technology space, with clients across the globe!Thomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel...
-
Thomax Technology Pty | Service Desk Analyst
4 weeks ago
Singapore Thomax Technology Pty Full timeService Desk Analyst - Application Support Join our industry-leading team in the fast-moving supply chain technology space, with clients across the globe!Thomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses....
-
Senior IT Service Desk Manager
4 weeks ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout the hiring companyThe hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and...
-
Senior IT Service Desk Manager
1 month ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout the hiring companyThe hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and...
-
Service Desk Analyst
3 weeks ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Service Desk Analyst
1 month ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Service Desk Analyst
2 weeks ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Service Desk Analyst
2 weeks ago
Singapore ENGGSOL PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...
-
Givaudan | Workplace Service Desk Analyst
2 days ago
Singapore Givaudan Full timeJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...
-
Desk Quant Analyst
4 weeks ago
Singapore SQUAREPOINT SERVICES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous...
-
Desk Quant Analyst
6 months ago
Singapore SQUAREPOINT SERVICES SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous...
-
This is an IT support group | Desk Quant Analyst
4 weeks ago
Singapore This is an IT support group Full timeSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...
-
Singapore The Trade Desk, Inc. Full timeThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...
-
Service desk
1 month ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...
-
Service desk
4 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...