Senior IT Service Desk Manager
1 week ago
About the hiring company
The hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and manage the team while ensuring technical issues are promptly resolved.
Job Description
Responsibilities will include:
- Manage, train and mentor a team of Service Desk Analysts
- Ensuring support for existing and emerging information technology services, including providing technical advice to project teams
- Manage service desk service level agreements (SLAs) and performance
- Appraise Service Desk Analysts performance, provide feedback, take corrective actions and oversee their training and development, through coaching and mentoring
- Establish new and report of existing progress reports and performance metrics to measure IT effectiveness and productivity
- Maintain alignment with Global Service Desk on process and tool documentation, management, controls, and improvement/corrective projects
The Successful Applicant
To be successful, you will have:
- Relevant tertiary qualifications in Computer Science, Information Technology or related field
- At least 12 years of experience in technical support role with at least 6 years in a leadership role
- Prior experience in a MNC environment/managing large teams with a regional and global stakeholders is a must to excel in this role
- Strong organizational and interpersonal skills with a customer-oriented approach
What's on Offer?
This is an excellent opportunity for an experienced Service Desk/Helpdesk Team Leader who is looking to step-up/for the next challenge to further grow with a MNC. This position will be based in the Singapore office (CBD area).
EA Registration Number: R23118567
EA License Number: 15S7709
Tell employers what skills you have
Coaching
Mentoring
Leadership
Interpersonal Skills
Information Technology
Service Level
Zendesk
Service Desk
SaaS
Commercialization
Service Level Management
Excel
Team Leader
ITIL
Professional Services
Technical Support
-
IT Service Desk Management Professional
1 week ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeAbout ARCBLUE SINGAPORE PTE. LTD.A leading professional services firm in Asia, we are seeking an experienced Senior IT Service Desk Manager to oversee our global technical support team.Responsibilities:Manage and develop a high-performing team of Service Desk AnalystsPromote efficient delivery of IT services, including advising project teams on technical...
-
IT Service Desk Manager
1 week ago
Singapore JOBLINE RESOURCES PTE. LTD. Full timeAbout the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...
-
IT Service Desk Manager
2 days ago
Singapore ITCAN PTE. LIMITED Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...
-
Service Desk Lead
2 days ago
Singapore ALPHAEUS PTE. LTD. Full timeAbout Alphaeus PTE. LTD.We are a leading technology company seeking an experienced Service Desk Lead to join our team.Job Title: Service Desk Lead - IT Support ManagerEstimated Salary: SGD 60,000 - SGD 80,000 per annum.Job Description:Company Overview:As a Service Desk Lead at Alphaeus PTE. LTD., you will be responsible for managing and leading our Service...
-
Associate director, business development
3 weeks ago
Singapore THE TRADE DESK Full timeWhat we doThe Trade Desks’ Business Development team specialises on finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Southeast Asia.Do you thrive on finding new ways to tackle a customer challenge? Are you a good listener who values empathy and integrity? Is your middle name ‘Grit’ and do...
-
IT Service Desk Operations Manager
6 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeRayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...
-
Cluster Manager(Service Desk)
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesOperation HourStaggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)•All deliverables and correspondence be written in readily comprehensible English Language.•The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as...
-
Associate director, business development
4 weeks ago
Singapore The Trade Desk, Inc. Full timeThe Trade Desks’ Business Development team specialises on finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Southeast Asia. Do you thrive on finding new ways to tackle a customer challenge? Are you a good listener who values empathy and integrity? Is your middle name ‘Grit’ and do you love...
-
Associate director, business development
3 weeks ago
Singapore The Trade Desk, Inc. Full timeThe Trade Desks’ Business Development team specialises on finding, building, and growing strategic partnerships with the most innovative advertisers and agencies across Southeast Asia. Do you thrive on finding new ways to tackle a customer challenge? Are you a good listener who values empathy and integrity? Is your middle name ‘Grit’ and do you love...
-
Technical Service Desk Manager
2 days ago
Singapore ALPHAEUS PTE. LTD. Full timeJob DescriptionWe are seeking a skilled Technical Service Desk Manager to join our team at Alphaeus PTE. LTD.About the JobManage and lead a team of technical support staff to provide first-level technical assistance.Act as a escalation point for unresolved or escalated cases and offer guidance to the team.Take on a broader customer service role, promoting a...
-
Technical Service Desk Manager
1 week ago
Singapore ITCAN PTE. LIMITED Full timeJob DescriptionAbout the Role:We are seeking an experienced Technical Service Desk Manager to join our team at ITCAN PTE. LIMITED. The successful candidate will be responsible for leading our Service Desk team, ensuring seamless customer service and technical support.Key Responsibilities:Manage and lead the Service Desk team to provide high-quality technical...
-
APAC Service Desk Manager
1 week ago
Singapore KOS SG PTE. LTD. Full timeRoles & ResponsibilitiesOur client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of...
-
APAC Service Desk Manager
4 days ago
Singapore KOS SG PTE. LTD. Full time $8,000 - $10,000Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...
-
IT Service Desk Manager Position
1 week ago
Singapore ITCAN PTE. LIMITED Full timeJob DescriptionThis is a key leadership role that oversees the IT Service Desk team, responsible for delivering high-quality customer service and ensuring seamless incident restoration. The successful candidate will have a proven track record of managing teams, leading technical support operations, and promoting a culture of excellent customer service.About...
-
Service desk
2 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...
-
Asia Service Desk Operations Director
2 weeks ago
Singapore Applied Materials Full timeAt Applied Materials, we are seeking a seasoned professional to fill the role of Asia Service Desk Operations Director. In this position, you will be responsible for overseeing the entire spectrum of service desk operations in Asia, encompassing both centralized and decentralized support.This leadership role entails managing the lifecycle of service desk...
-
Service Desk Engineer
5 days ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...
-
Singapore Applied Materials Full timeAbout the Role:The Asia Service Desk and Deskside Operations Manager will be responsible for managing the service desk and deskside support in Asia countries, including China, Japan, Korea, South East Asia, and Taiwan. This role will oversee the centralized service desk center and distributed on-site deskside operations, ensuring compliance with the Master...
-
service desk Agent
1 day ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...
-
IT Service Desk Team Lead
4 days ago
Singapore ALPHAEUS PTE. LTD. Full timeAbout ALPHAEUS PTE. LTD.We are seeking a highly skilled IT Service Desk Team Lead to join our team. The successful candidate will lead our Service Desk and staff to provide 1st level technical support, act as an escalation point for unresolved or escalated cases, and promote the customer service ethic to maintain a high degree of customer service for all...