IT Service Desk Manager Position
1 week ago
This is a key leadership role that oversees the IT Service Desk team, responsible for delivering high-quality customer service and ensuring seamless incident restoration. The successful candidate will have a proven track record of managing teams, leading technical support operations, and promoting a culture of excellent customer service.
About the Role- Manage and lead the IT Service Desk team to provide 1st level technical support to customers
- Act as a further escalation point for unresolved or escalated cases and provide guidance to the team
- Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries
The ideal candidate will be an experienced IT professional with a strong background in technical support, team management, and customer service. They will have excellent communication skills, be able to work well under pressure, and have a customer-centric approach.
Requirements- A minimum of 3 years end-user support experience, desktop, or technical service desk
- Minimally 3 years experience in leading a Service Desk team of at least 15 agents
- Strong knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications
- Experience in Situational Management, Gap Analysis, Productivity, Call Statistic, and Incident Trending
- Experience in managing Complaints, identifying training needs, and coaching SD agents
We offer a competitive salary package, including a base salary of SGD $80,000 per annum, plus additional benefits such as medical insurance, retirement plan, and paid annual leave. If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.
-
IT Service Desk Manager
2 days ago
Singapore ITCAN PTE. LIMITED Full timeJob SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...
-
IT Service Desk Manager
1 week ago
Singapore JOBLINE RESOURCES PTE. LTD. Full timeAbout the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...
-
IT Service Desk Operations Manager
6 days ago
Singapore RAYTON SOLUTIONS PTE. LTD. Full timeRayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...
-
IT Service Desk Management Professional
1 week ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeAbout ARCBLUE SINGAPORE PTE. LTD.A leading professional services firm in Asia, we are seeking an experienced Senior IT Service Desk Manager to oversee our global technical support team.Responsibilities:Manage and develop a high-performing team of Service Desk AnalystsPromote efficient delivery of IT services, including advising project teams on technical...
-
Cluster Manager(Service Desk)
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesOperation HourStaggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)•All deliverables and correspondence be written in readily comprehensible English Language.•The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as...
-
APAC Service Desk Manager
3 days ago
Singapore KOS SG PTE. LTD. Full time $8,000 - $10,000Our client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of efficient and effective...
-
APAC Service Desk Manager
1 week ago
Singapore KOS SG PTE. LTD. Full timeRoles & ResponsibilitiesOur client is seeking a dynamic and results-driven Regional Service Desk Manager to lead and manage our regional IT support teams. The ideal candidate will have a proven track record in IT service management, exceptional leadership abilities, and a strong focus on end-user satisfaction. In this role, you will oversee the delivery of...
-
Chief Service Desk Operations Manager, EUC
3 weeks ago
Singapore Singtel Full timeJob DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to join our team at Singtel. As a Service Desk Manager, you will be responsible for the overall management of people, finance, and day-to-day Service Desk activities of project teams.ResponsibilitiesEstablish and maintain Service Desk policies, procedures, and knowledge...
-
Singapore TRUST RECRUIT PTE. LTD. Full timeJob OverviewWe are seeking a seasoned Front Desk Supervisor to join our team at TRUST RECRUIT PTE. LTD.About the RoleThis key position involves managing the daily operations of our front desk, ensuring seamless and professional service delivery to students, staff, and visitors.The ideal candidate will possess exceptional leadership and supervision skills,...
-
Technical Service Desk Manager
2 days ago
Singapore ALPHAEUS PTE. LTD. Full timeJob DescriptionWe are seeking a skilled Technical Service Desk Manager to join our team at Alphaeus PTE. LTD.About the JobManage and lead a team of technical support staff to provide first-level technical assistance.Act as a escalation point for unresolved or escalated cases and offer guidance to the team.Take on a broader customer service role, promoting a...
-
Technical Service Desk Manager
1 week ago
Singapore ITCAN PTE. LIMITED Full timeJob DescriptionAbout the Role:We are seeking an experienced Technical Service Desk Manager to join our team at ITCAN PTE. LIMITED. The successful candidate will be responsible for leading our Service Desk team, ensuring seamless customer service and technical support.Key Responsibilities:Manage and lead the Service Desk team to provide high-quality technical...
-
Front Desk Associate
2 weeks ago
Singapore Navy Exchange Service Command Full timeJob Summary:Serving as the first point of contact for guests at a Navy Gateway Inn and Suites or Navy Lodge property, this role involves handling all stages of guest stays, accommodating special requests, and resolving issues that may arise. This position is responsible for front desk operations, lobby appearance, guest service-related office operations, and...
-
Customer Service Executive
1 day ago
Singapore ACADEMIA PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Customer Service Executive to join our front desk team at Academia Pte. Ltd. This is a full-time position requiring excellent communication and interpersonal skills.About the RoleProvide exceptional customer service to students, parents, and staffManage front desk operations, including responding to phone and online...
-
Senior IT Service Desk Manager
1 week ago
Singapore ARCBLUE SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAbout the hiring companyThe hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and...
-
Service desk
2 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...
-
Service Desk Specialist
1 week ago
Singapore GENESIS NETWORKS PTE LTD Full timeRoles & ResponsibilitiesA Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to...
-
Service Desk Lead
2 days ago
Singapore ALPHAEUS PTE. LTD. Full timeAbout Alphaeus PTE. LTD.We are a leading technology company seeking an experienced Service Desk Lead to join our team.Job Title: Service Desk Lead - IT Support ManagerEstimated Salary: SGD 60,000 - SGD 80,000 per annum.Job Description:Company Overview:As a Service Desk Lead at Alphaeus PTE. LTD., you will be responsible for managing and leading our Service...
-
Service Desk Engineer
4 days ago
Singapore ITCONNECTUS PTE. LTD. Full timeRoles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...
-
Customer Service Manager Position
4 days ago
Singapore YUANYII AGENCY PTE. LTD. Full timeYUANYII AGENCY PTE. LTD. OverviewThe customer service manager position is an exciting opportunity to join our dynamic team at YUANYII AGENCY PTE. LTD.About the Role:We are seeking a highly motivated and experienced customer service manager to lead our front desk duties, ensuring exceptional communication with customers via various channels and maintaining...
-
Service desk team leader
1 month ago
Singapore Electro Optic Systems Pty Ltd Full timeAbout Us Electro Optic Systems (EOS) is an ASX listed Australian technology company operating in the defence and aerospace markets. Our products incorporate advanced electro-optic applications based on EOS core technologies in software, laser, electronics, optronics, gimbals, telescopes and beam directors, and precision mechanisms. With our headquarters in...