Customer Service Executive
11 hours ago
We are seeking a highly skilled Customer Service Executive to join our front desk team at Academia Pte. Ltd. This is a full-time position requiring excellent communication and interpersonal skills.
About the Role- Provide exceptional customer service to students, parents, and staff
- Manage front desk operations, including responding to phone and online inquiries
- Assist with registration, scheduling, and invoicing processes
- Resolve special requests and complaints in a professional manner
- Front Desk Operations:
- Welcome students, parents, and staff
- Respond to phone and online inquiries about classes, lessons, teachers, curriculum, and policies
- Provide general assistance with registration and scheduling changes
- Handle customer inquiries and resolve issues promptly and professionally
- Escalate complex issues to management as necessary
- Perform administrative tasks such as printing, photocopying, and scanning
- Support teachers with various tasks as required
- Fluent English and Mandarin language skills
- Computer literate with experience using Microsoft Office
- Past experience in front-facing customer service is an asset
- Availability to work off days on Thursdays and Fridays
The estimated salary for this position is $3,200 per month, commensurate with experience.
Benefits- Opportunity to work in a dynamic education environment
- Chance to develop your customer service and administrative skills
- A supportive team-oriented culture
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