Service Desk Analyst

4 weeks ago


Singapore EPS COMPUTER SYSTEMS PTE LTD Full time
Roles & Responsibilities

My Client is from an MNC looking for a Workplace IT service Analyst.


Main responsibilities include:

  • Get involved in Incident, Problem and Service Request Management
  • Provide workarounds and solutions based on Service Level Goals
  • In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure corrective actions and testing by other users
  • Propose or recommend IM&T Services modifications to reduce user impact
  • Refer more complex problems to problem managers or senior level

Minimum experience required:

1) At least 2 years of IT Experience. ***Prior Experience working in MNC's is a plus

2) Knowledge of Microsoft-based operating systems to perform troubleshooting

3) knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory

4) Knowledge of informatics hardware (PC, Printer, scanner, smartphones etc


Interested applicants, please send your updated resume in MS WORD format to gabriel@eps.com.sg for faster response. Do include your availability, last drawn & expected salary. Thank you.

Gabriel Liang l R1983062



Tell employers what skills you have

Hardware
Active Directory
Informatics
Service Level
MS Word
Problem Management
Service Desk
Windows
ITIL
WAN

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