IT Service Desk Operations Specialist

1 day ago


Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full time
About the Role

We are seeking an exceptional IT Service Desk Analyst to join our team at Altrad Services Singapore PTE. LTD. This exciting opportunity will see you play a pivotal role in providing top-notch support to our users, ensuring seamless system implementation and maintenance.

As the IT Service Desk Analyst, you will be responsible for delivering high-quality technical assistance, resolving complex issues, and collaborating closely with cross-functional teams to drive business success.

Key Responsibilities
  • Provide timely and effective first-line support to our user base across various systems and applications.
  • Collaborate with ICT Engineering Teams to implement new systems and optimize existing ones, ensuring they meet evolving business requirements.
  • Manage and prioritize support requests from local and remote users, escalating issues as necessary.
  • Diagnose and troubleshoot software, hardware, and connectivity problems, applying knowledge of ITIL best practices.
  • Liaise with staff through various processes to set up systems and resolve issues, maintaining confidentiality where required.
Required Skills and Qualifications
  • Strong technical acumen, analytical skills, and problem-solving abilities to drive excellence and efficiency.
  • Experience working with ICT systems, technical development, testing, and system implementation.
  • Understanding of database technologies, regulatory requirements, and data management principles.
  • Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
  • Demonstrable ability to thrive in a fast-paced, globally integrated business environment.
About Us

At Altrad Services Singapore PTE. LTD., we value innovative thinking, collaboration, and customer satisfaction. Our team is passionate about delivering high-quality solutions that drive business success.

This is an excellent opportunity for someone looking to take their career to the next level and contribute to our company's continued growth and success.

Estimated Salary: SGD 5500 - 6500 per month, depending on experience.



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