Service Desk Analyst

1 week ago


Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time
Roles & Responsibilities

You Will

  • Act as first point of contact and first responder for IT incidents reported by end users, via email, phone, and other online channels as required
  • Log calls in the Service Desk management tool to ensure incidents and requests are managed in a timely manner and escalated using the correct procedures.
  • Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar).
  • Log and track with resolver groups on their respective tickets
  • Manage End-to-End ticket life cycle, monitor relevant metrics (e.g., Service Level Agreement) and ensure proper ticket closure based on industry best practices - Information Technology Infrastructure Library (ITIL)
  • Answer calls in an appropriate manner with proper ticket closure of received or abandoned calls
  • Administer BitLocker recovery pin support
  • Administer onboarding 2FA registration
  • Perform grant and removal of access to network shared drive
  • Update and review basic troubleshooting questionnaires on Level 1 support
  • Produce and maintain technical documentation and articles for the knowledge base

You Bring

Proficiency of the following software/applications

  1. Microsoft OS and Microsoft Office Applications
  2. Internet Browsers (Edge, Chrome, Firefox, etc.)
  3. Adobe Reader, Java RE
  4. Intranet web-based applications
  5. SAP GUI, SAP Fiori
  6. Anti-virus software
  7. VPN software
  8. Wireless software
  9. Patch Management Software
  • Higher Nitec/ Diploma in Information Technology or its equivalent
  • At least 1 years of relevant working experience in helpdesk and both onsite and remote support with strong customer focused support mindset
  • Service oriented and collaborative approach to meet Service Level Agreements
  • Excellent communicator at all levels.
  • Excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically
  • Good written and communication skills with a high standard of user training documentation and technical procedure
  • Enthusiastic and approachable
  • Good problem-solving skills and a pro-active, team player

Tell employers what skills you have

Technical Documentation
Troubleshooting
Microsoft Office
Ticketing
Information Technology
Service Level
Wireless
Approachable
SAP
Service Desk
ITIL
VPN
First Responder

  • Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Overview As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the...


  • Singapore ARCBLUE SINGAPORE PTE. LTD. Full time

    About ARCBLUE SINGAPORE PTE. LTD.A reputable professional services firm with a strong presence in Asia is actively hiring for an experienced IT Service Desk Team Lead to manage a team of Service Desk Analysts who provide global technical support.Job SummaryAs a seasoned IT professional, you will be responsible for training and mentoring the team while...


  • Singapore ARCBLUE SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the hiring companyThe hiring firm is a a reputable firm in the professional services industry with strong presence in Asia. They are actively hiring for a Senior IT Service Desk Manager to manage the team of Service Desk Analysts who are responsible to provide global technical support. In this role, you will actively train and...

  • Service Desk Analyst

    1 month ago


    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...


  • Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...

  • Desk Quant Analyst

    1 day ago


    Singapore SQUAREPOINT SERVICES SINGAPORE PTE. LTD. Full time $8,000

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...


  • Singapore ARCBLUE SINGAPORE PTE. LTD. Full time

    About ARCBLUE SINGAPORE PTE. LTD.A leading professional services firm in Asia, we are seeking an experienced Senior IT Service Desk Manager to oversee our global technical support team.Responsibilities:Manage and develop a high-performing team of Service Desk AnalystsPromote efficient delivery of IT services, including advising project teams on technical...


  • Singapore BEATHCHAPMAN (PTE. LTD.) Full time

    Roles & ResponsibilitiesLocation: Central, SingaporeEmployment Type: Full-timePackage: SGD 6 – 7K/month + BonusCompany OverviewA leading organization in the field of Cyber Security Technologies is seeking a skilled IT Service Desk Analyst to enhance its IT service and support team in Singapore.Position SummaryAn exciting opportunity has opened for an IT...

  • Desk Quant Analyst

    5 months ago


    Singapore SQUAREPOINT SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesSquarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous...


  • Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking an exceptional IT Service Desk Analyst to join our team at Altrad Services Singapore PTE. LTD. This exciting opportunity will see you play a pivotal role in providing top-notch support to our users, ensuring seamless system implementation and maintenance.As the IT Service Desk Analyst, you will be responsible for delivering...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    About the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...

  • Service desk

    2 days ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...


  • Singapore Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Singapore ITCAN PTE. LIMITED Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...

  • service desk Agent

    13 hours ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...


  • Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Rayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...


  • Singapore GENESIS NETWORKS PTE LTD Full time

    Roles & ResponsibilitiesA Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to...


  • Singapore GOLDTECH RESOURCES PTE LTD Full time

    GOLDTECH RESOURCES PTE LTD is seeking a highly skilled IT Service Desk Engineer to join our team. As an IT Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Estimated salary: SGD 45,000 - 60,000 per annum.Job DescriptionRespond to incidents or requests for help via phone, email, and...


  • Singapore ALPHAEUS PTE. LTD. Full time

    About ALPHAEUS PTE. LTD.We are seeking a highly skilled IT Service Desk Team Lead to join our team. The successful candidate will lead our Service Desk and staff to provide 1st level technical support, act as an escalation point for unresolved or escalated cases, and promote the customer service ethic to maintain a high degree of customer service for all...