This is an IT support group | Service Desk Engineer

12 hours ago


Singapore This is an IT support group Full time

Service Desk Engineer
We are looking for an experienced full-time Service Desk Engineer to provide End User Computing or Service Desk support to the APAC Region in Singapore.
Job Responsibilities:
Provide level 1.5 End User Computing support and be well-versed in Windows OS.
Diagnose end-user system failures and implement repair solutions.
Diagnose printer and other peripheral device failures and implement repair solutions.
Troubleshoot network devices to ensure connectivity from the PC to the Network.
Provide installation and upgrading services of hardware and software.
Configure and troubleshoot phones and other mobile devices, tablets, and PDAs.
Setup and troubleshoot audio/video equipment such as projectors and video conference equipment.
Job Requirements:
Diploma/Bachelor’s degree in computer science/information technology or a relevant field.
At least 1-1.5 years of relevant working experience.
Knowledge of multiple manufacturers and operating systems.
Excellent troubleshooting capability.
Ability to perform assigned tasks using established procedures under immediate supervision.
Work is routine and instructions are usually detailed.
Resolve routine questions and problems and refer more complex issues to higher levels.
A good team player with excellent interpersonal skills.
Customer-centric with a focus on service excellence.
Excellent problem-solving and multitasking skills.
Good verbal and written communication skills and ability to interact with other teams.
Working location: Central, Singapore
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