This is an IT support group | Customer Service Team Lead
16 hours ago
Willing to work shift as follows:
Monday to Friday: 8am to 4.15pm/10.45am to 8pm
Saturday: 8.30am to 5.30pm
(Rotating shift within the hours above, subject to 42 hours work week)
Leadership and Supervision:
Manage the daily operations of the reception desk, ensuring smooth and professional service.
Provide guidance, training, and mentoring to receptionists to ensure high standards of customer service.
Assign tasks, manage schedules, and oversee the performance of the reception team.
Handle conflicts or issues that arise with students, staff, or visitors and escalate to management when necessary.
Manage a team of part-timers.
Customer Service:
Greet and assist visitors, ensuring a welcoming and professional atmosphere.
Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
Ensure that all visitors are properly logged in and escorted as necessary.
Manage lost & found, assist on receiving deliveries e.g. stationeries, A4 copier papers etc.
Top up papers in students’ self-printing area and assist students if there is any error arise.
Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.
Administrative Support:
Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
Maintain an organized and presentable reception area.
Monitor and order office supplies, manage lost & found, booking of discussion rooms.
Communication:
Serve as a liaison between the reception team and management to relay any issues, concerns, or needs.
Ensure that all relevant information is effectively communicated to the team and across departments.
Maintain accurate records and logs related to front desk operations.
Problem Solving:
Troubleshoot any issues that arise at the reception area, such as technical problems with phone lines or visitor concerns.
Requirements:
Diploma in Customer Service or relevant.
Experience with front counter duties and customer service.
At least 6 years of relevant working experience.
Proven experience as a receptionist, front desk representative, or in a similar role.
Previous experience in a supervisory or team lead position is preferred.
Pleasant disposition, excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in office management software (e.g., MS Office).
Ability to remain professional and calm under pressure.
Warm and approachable personality.
Student-centric customer service approach to delivering excellent service attitude.
Able to work well with diverse teams and handle conflicts effectively.
Time management skills with the ability to prioritise tasks.
Prior relevant experience in education industry will be advantageous.
Able to start work immediately is advantageous.
We regret to inform you that only shortlisted candidates will be notified.
#J-18808-Ljbffr
-
Singapore This is an IT support group Full timeResponsibilities: Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues. Ensure timely task execution and compliance with processes. Conduct verification checks on NS processes and submit reports to stakeholders promptly. Communicate with pre-enlistees, parents, and internal stakeholders as needed....
-
Singapore This is an IT support group Full time(CENTRAL REGION)Willing to work shift as follows: Monday to Friday: 8am to 4.15pm/10.45am to 8pm Saturday: 8.30am to 5.30pm (Rotating shift within the hours above, subject to 42 hours work week)Leadership and Supervision Manage the daily operations of the reception desk, ensuring smooth and professional service. Provide guidance, training, and mentoring to...
-
Singapore This is an IT support group Full timeAbout Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working...
-
Customer experience team lead
3 weeks ago
Singapore This Is An IT Support Group Full timeYour Role on Our Journey: As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a...
-
Singapore This is an IT support group Full timeCustomer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...
-
Singapore This is an IT support group Full timeResponsibilities: Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to. Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary....
-
This is an IT support group | Customer Success Lead
16 hours ago
Singapore This is an IT support group Full timeThe Role The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and partner...
-
This is an IT support group | Service Delivery Lead
16 hours ago
Singapore This is an IT support group Full timeExecutive Summary Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including...
-
Customer service cum telesales lead
4 weeks ago
Singapore This Is An IT Support Group Full timeAbout Us As part of the prestigious Ozhean Group, our premium aesthetic clinic in Singapore specializes in upscale skincare treatments and transformative beauty services. We are seeking a motivated and experienced Customer Service cum Telesales Lead to elevate our client experience and train our customer service team to reflect the premium standard of our...
-
Singapore This is an IT support group Full timeAbout UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
This is an IT support group | Team Leader
16 hours ago
Singapore This is an IT support group Full timeJoin Our Dynamic Team and Transform the Dining Experience!About Us Step into a culinary journey where tradition meets innovation ! We’ve reimagined the Mala experience , fusing high-quality ingredients—like rich pork and chicken bones—with authentic Sichuan spices to create bold, unforgettable flavors. Our warm, welcoming atmosphere makes every visit...
-
Singapore This is an IT support group Full timeJob Description We are seeking a dedicated and proactive Assistant Customer Service Officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in...
-
Customer service cum telesales lead
4 weeks ago
Singapore This Is An IT Support Group Full timeAbout Us As part of the prestigious Ozhean Group, our premium aesthetic clinic in Singapore specializes in upscale skincare treatments and transformative beauty services. We are seeking a motivated and experienced Customer Service cum Telesales Lead to elevate our client experience and train our customer service team to reflect the premium standard of our...
-
This is an IT support group | Service Repair Manager
16 hours ago
Singapore This is an IT support group Full timeKONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. KONE has consistently been featured on Forbes list of...
-
This is an IT support group | Team Leader
16 hours ago
Singapore This is an IT support group Full timeJob Description: Lead and guide a team of technicians to ensure high-quality vehicle service and repair, meeting customer requirements. Ensure repairs meet standards to avoid rework. Troubleshoot technical issues using diagnostic tools, identify defects, and determine parts needed for repairs. Update supervisor on repair status. Test drive vehicles after...
-
Singapore This is an IT support group Full timeAbout Our Company CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our...
-
This is an IT support group | Lead, Plans
16 hours ago
Singapore This is an IT support group Full timeJob Purpose Support VP Training and HOD in crafting enduring training blueprints for the Training Institute and teams on strategic partnerships with higher education institutions to elevate the organization's standing. Functioning as a hub within SMRT Institute nurturing collaborative alliances, this position orchestrates a team of 4, adeptly unifying...
-
Singapore This is an IT support group Full timeResponsibilities Lead cross-functional teams in the planning and conduct of sourcing actions and negotiations with suppliers, to steer favourable outcomes in line with organisational objectives. Own and build strong relationships with key internal customers and suppliers. Drive and deliver supply chain value and risk management through partnership and early...
-
Singapore This is an IT support group Full timeDo you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Singapore This is an IT support group Full timeJOB DESCRIPTION Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support Lead in Corporate Technology, Corporate Data and Analytics Services (CDAS), you will play a...