This is an IT support group | Service Delivery Lead
1 week ago
Executive Summary
Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.
We are looking to hire a
Service Delivery Leader
to support our client in Singapore which is a top
global investment bank
.
The Service Delivery Leader will support the network infrastructure across 12 different markets in the APAC region. He/She is responsible for the efficient and effective delivery of network services to internal bank customers. This role acts as the primary liaison between the network engineering/operations teams and the commercial/procurement functions to ensure seamless service delivery, vendor management, and lifecycle management of network assets. You will lead a high-performing team to execute the strategy, manage financial and commercial aspects, and handle procurement of network circuits, pipes, switches, and other essential components.
The ideal candidate will have 5 years++ of experience in service delivery, or commercial/procurement roles, preferably within the financial services or banking sector. A strong understanding of network technologies, vendor management, procurement processes, and financial management is essential.
Responsibilities:
Leadership and Strategy
Lead and inspire a team of network infrastructure professionals across the APAC region.
Develop and execute strategic plans that align with our business and IT goals.
Collaborate with senior IT leaders to ensure our network infrastructure supports business objectives and regulatory requirements.
Service Delivery Management
Manage the lifecycle of network components, from planning to decommissioning.
Ensure compliance with industry standards for security, performance, and reliability.
Coordinate with the operations team to maintain high availability and performance of network infrastructure.
Network Changes and Upgrades: Collaborate with network engineering to plan and execute network changes, upgrades, and projects.
Document network configurations, processes, and procedures, and maintain network asset inventories.
Contract and Vendor Management
Lead contract negotiations and manage relationships with network service providers and hardware vendors.
Oversee procurement processes to ensure cost-effectiveness and budget adherence.
Monitor vendor performance to ensure SLA compliance and prompt issue resolution.
Financial Management
Develop and manage the network infrastructure budget, ensuring efficient resource use and cost control.
Provide financial reports and forecasts to senior management, highlighting variances and recommending actions.
Risk and Compliance
Identify and mitigate risks, including security vulnerabilities and service disruptions.
Ensure compliance with regulatory requirements and internal policies.
Conduct regular audits and assessments to identify areas for improvement.
Continuous Improvement
Drive initiatives to enhance network performance, reliability, and security.
Stay updated on industry trends and emerging technologies.
Foster a culture of innovation and excellence within the team.
Transition Management
Act as a bridge between project and operations teams to ensure smooth transitions.
Develop strategies for seamless handovers of new or upgraded infrastructure.
Collaborate with project managers and operational teams on transition plans, including training and documentation.
Inventory Management
Oversee the inventory of network components, ensuring accuracy and completeness.
Maintain detailed records of circuit ownership for accountability and proper management.
Required Skills:
Education and Experience
5+ years of experience in a network support, service delivery, or commercial/procurement role, preferably in a financial services or banking environment
Proficiency in network monitoring, management, and asset tracking tools
Excellent problem-solving, communication, and customer service skills
Strong analytical and financial management abilities
Proven experience in vendor management, procurement, and contract negotiations and vendor billing
Experience in capacity planning and management
Ability to work independently and as part of a cross-functional team
Skills And Competencies
Deep knowledge of network infrastructure components.
Proven contract negotiation and vendor management skills.
Exceptional leadership and team management abilities.
Strong project management skills, able to handle multiple initiatives.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving capabilities.
Desired Skills:
Bachelor's degree in Computer Science, Information Technology, Business, or a related field
Certifications such as ITIL, PMP, or CCNA
Experience with cloud-based networking, software-defined networking (SDN), and virtualization
Knowledge of financial industry regulations and compliance requirements
Project management experience in network infrastructure projects
Proven leadership experience
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