This is an IT support group | Technology Program Coordinator
12 hours ago
Role Overview
The Program Coordinator is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). This leadership position is within our Work Dynamics Technology Group and is aligned to our global Integrated Delivery Management (IDM) function, serving as the delivery excellence link between the customer, JLL Technologies, and JLL’s Work Dynamics (WD) business stakeholders.
The role involves optimizing technology outcomes, orchestrating delivery efforts, leveraging global delivery execution teams, and coordinating technology delivery engagements across the full account life cycle.
Role Responsibilities
Manage overall service delivery and business success across the portfolio of Client accounts.
Ensure overall technology delivery success by aligning delivery performance with contractual scope of services and service level agreements.
Oversee resource management processes including forecasting, managing supply and demand, and resource assignments.
Ensure performance of assigned technology resources meets/exceeds expectations, addressing performance issues as needed.
Partner with sales, Client Growth, and Account Directors/Exec leaders to drive opportunities for account growth and renewals.
Provide inputs and/or author Statements of Work (SOW) and Scope of Services documents.
Navigate contracts to protect JLL’s business interests and mitigate risks in delivery engagements.
Facilitate the transition from the sales/solution phases to delivery/kickoff phases.
Coordinate project performance during implementation/transition phases with Project and Program Managers.
Maintain team performance during operational and support phases with Operations and Support Managers.
Ensure governance processes, controls, and best practices are utilized on assigned customer accounts.
Manage financial targets, including tech revenue, profitability, and budgets.
Serve as an escalation point for delivery-related issues and risks, leading resolution efforts.
Account Specific Requirements:
Bring thought leadership on technology innovation and digital transformation to Client and Account teams.
Lead process optimization and redesign using design thinking methodologies.
Drive the digitalization of FM processes through user research and implementation of digital solutions.
Maintain and support on-account technology systems and manage existing dashboards.
Role Requirements
Demonstrated accountability for team performance and results.
Ability to resolve technical, operational, and organizational problems.
Provide technical guidance to employees and stakeholders.
In-depth understanding of systems and practices across varied technology delivery engagements.
Education: Bachelor’s degree and over 5 years of business and technical delivery experience.
Familiarity with the corporate real estate world and related technologies.
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We operate in over 80 countries with a commitment to sustainability and corporate social responsibility, aiming to shape the future of real estate for a better world.
#J-18808-Ljbffr
-
Singapore This is an IT support group Full timeOverview: We are seeking a highly motivated and experienced Technology Program Manager (Smart Building) to oversee the implementation and management of smart workplace initiatives across the Asia Pacific region for a fortune 100 global bank. The primary objective of this role is to drive enhanced employee and visitor experiences, sustainability outcomes,...
-
This is an IT support group | Tenancy
11 hours ago
Singapore This is an IT support group Full timeJoin a dynamic team on a social mission to transform the Enabling Village – Singapore’s first inclusive community space dedicated to integrating persons with disabilities into society!You will be part of the team that brings together like-minded stakeholders, community, and corporate partners at Enabling Village to drive inclusion and build community...
-
This is an IT support group | IT Coordinator
12 hours ago
Singapore This is an IT support group Full timeJob Scope and Responsibilities Developing, enhancing, deploying, supporting, and maintaining new or existing systems based on end-user/business users’ requirements. Responsible for daily system support. Coordinating internal resources and external vendors for regional business process enhancement. Preparing system documentation such as Functional...
-
This is an IT support group | Care Coordinator
12 hours ago
Singapore This is an IT support group Full timeCOMPANY DESCRIPTION About NTUC Health Co-operative Limited NTUC Health Co-operative Limited (NTUC Health)is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and...
-
Singapore This is an IT support group Full timeThe Company Asia Football Group (AFG) is the exclusive commercial agency for the Asian Football Confederation’s (AFC) competitions from 2023-2028. Our partnership with the AFC covers the commercial rights for all major AFC National Team and Club competitions, including the AFC Asian Cup, AFC Asian Qualifiers, AFC Women’s Asian Cup, AFC Women’s Olympic...
-
Singapore This is an IT support group Full timeSinglife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives. In addition to a comprehensive suite of insurance...
-
This is an IT support group | Program Manager
12 hours ago
Singapore This is an IT support group Full timeResponsibilities: Manage existing customers and develop new potential opportunities Review customer technical quotation packages, work with relevant departments to complete sales proposals/quotations for management review, and present to customers Handle all enquiries and negotiations with customers Perform Sale Contract/Manufacturing Service Agreement...
-
Singapore This is an IT support group Full timeJOB DESCRIPTION Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Corporate Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be...
-
This is an IT support group | Training Coordinator
12 hours ago
Singapore This is an IT support group Full timeResponsibilities Plan, organize, and manage the scheduling and coordination of assigned courses. Provide administrative and logistical support for training sessions and events, including registration, inquiries, data entry, and room or virtual platform setup (e.g., Zoom). Offer ongoing support to trainers/facilitators and participants throughout training...
-
Singapore This is an IT support group Full timeCompany Description We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description OVERVIEW: Sportradar is the...
-
This is an IT support group | Business Coordinator
12 hours ago
Singapore This is an IT support group Full timeAbout the Blockchain for Good Alliance Initiated by global leaders in web3, the Blockchain for Good Alliance (BGA) is a long-term collaborative non-profit initiative with key partners with the main goal of contributing to societal good by using blockchain technology to solve real-world problems. Our goal is to position blockchain as a tool with the...
-
Singapore This is an IT support group Full timeThe Project Support/Coordinator will assist in the planning, execution, and monitoring of projects to ensure they are completed on time, within scope, and within budget. This role involves coordinating project activities, resources, and communication among stakeholders to facilitate successful project outcomes. Responsibilities Reporting to senior...
-
Singapore This is an IT support group Full timeSummary Posted: 22 Aug 2024Role Number: 200563863Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is...
-
Singapore This is an IT support group Full timeDepartment: LightSPAN Posted Date: 4 December 2024Closing Date: Open until filled Hours: Full Time Duration: Fixed term contract About TUMCREATE TUMCREATE is a multidisciplinary research platform of the Technical University of Munich (TUM) at the Singapore Campus for Research Excellence and Technological Enterprise (CREATE). We are joining forces with...
-
Singapore This is an IT support group Full timeJLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...
-
Singapore This is an IT support group Full timeAs a publicly listed company, we are dedicated to integrating sustainability into every aspect of our operations and setting industry standards for environmental and social governance. Your efforts will be crucial in ensuring the organization not only stays resilient but also champions sustainable growth and leadership in the marketplace. This role will...
-
Singapore This is an IT support group Full timeWe are an innovative education company looking for an Assistant Manager/Executive to join our team for managing the delivery of ongoing programs and help in the roll-out of new education programs. As a key resource in the program management team, you will be responsible for managing a portfolio of education programs and ensuring that the programs are...
-
Singapore This is an IT support group Full timeMeta is seeking a seasoned Benefits professional to work in the APAC Benefits Strategy team. This role is responsible for managing and executing employee benefits programs across APAC, ensuring alignment with business objectives, competitiveness, and compliance with local regulations. You will collaborate cross-functionally to ensure effectiveness and...
-
Singapore This is an IT support group Full timeJOB DESCRIPTION Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Technology Support Lead under the Commercial Banking, Business Continuity team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical...
-
Singapore This is an IT support group Full timeAbout the job Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As a Workplace Experience Transversal Program Manager you’ll meet the needs of all generations with modern, digital,...