This is an IT support group | Care Coordinator
13 hours ago
COMPANY DESCRIPTION
About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health)
is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
RESPONSIBILITIES
In this role, you will deliver comprehensive, client-centred care coordination that ensures each individual receives the highest quality support tailored to their unique needs. You will be coordinating and overseeing seamless discharge planning, closely monitoring and evaluating client progress, and providing essential education and guidance to clients and their families about the Home Care Services available.
Our goal is to empower clients and their families to feel confident and well-informed, enhancing their experience and continuity of care at home.
You will need to
Work closely with internal stakeholders to ensure the smooth delivery of services
Manage inquiries on NTUC Health services and coordinate requested services
Assess customer needs using screening tools and recommend suitable NTUC Health service packages
Collaborate with NTUC Health divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
Conduct regular home visits and telephone follow-ups to engage with clients
Collaborate with social and health partners to recommend appropriate care programs
Counsel and educate caregivers on providing effective care, support, and available financial assistance
Work closely with the Operations and Nurse Manager on client discharge from services
Participate in regular program development and evaluation to improve service offerings
Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation
QUALIFICATIONS
Diploma or Advanced Diploma in healthcare-related disciplines
Minimum 3 years experience in community healthcare settings in Singapore
You should
Thrive in a collaborative and dynamic environment
Have strong communication and stakeholder management skills
Passion in community services and service-oriented
Be proficient in Google Suite Applications
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