This is an IT support group | Customer Care Representative
17 hours ago
Customer Care Representative
The Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process. Under minimal supervision, they are responsible for supporting and managing customer order requirements at designated ports, follow up to ensure delivery and prepare case for billing.
This role will operate in an international environment, while working collaboratively with the Account Sales teams, Supply Chain, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew products and services.
Principal Duties and Responsibilities:
Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
Reply directly for acknowledgement and check for product availability, lead-time, delivery cost
Process customer orders through to delivery locations, issue all relevant documents to move and deliver products on board vessels
Daily communication and follow-up with responsible warehouses - reviewing the day’s delivery plan and potential issues to ensure on-time delivery of orders
Close partnership with Planning by highlighting potential inventory shortages or demand uptick.
Making calls to shipping agents for vessel ETA/ETD, timely update of system due date to ensure inventory visibility for allocation purpose.
Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
Identify Customer requirements with a general understanding of Drew capabilities as communicated through the Sales and Customer Care Team Leaders
Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
Comprehend Drew product lines with a general understanding of product alternatives. Participate in training where offered
Contribute to the documentation of incomplete deliveries or fill rates
Other tasks and projects as may be assigned from time to time
Required / Desired Knowledge, Experiences and Skills:
1 to 3 years’ good relevant customer service experience
Experience in Marine or Shipping Industry a plus
Supply Chain discipline a plus
A self-starter and quick learner who possesses the ability to be effective at addressing issues and interfacing with both internal and external customers
Ability and high level of comfort working in a fast paced environment
Highly organized
Ability to multi-task
Articulate with excellent verbal and written communication skills
English language both verbal and written required
Multi-lingual a plus, may be required dependent on regional needs
Microsoft Office skills, JD Edwards skills desirable or comparable ERP platform experience
Education/Certifications:
Diploma in Business Admin or equivalent in job experience required
Physical Working Environment:
Climate controlled office environment and requires the ability to sit for extended periods of time
#J-18808-Ljbffr
-
Customer care representative
3 weeks ago
Singapore This Is An IT Support Group Full timeCustomer Care Representative The Customer Care team is responsible for serving as the customer’s main point of contact for quoting and placing orders for Drew products and services and assisting in the resolution to a customer’s inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order...
-
This is an IT support group | Care Coordinator
17 hours ago
Singapore This is an IT support group Full timeCOMPANY DESCRIPTION About NTUC Health Co-operative Limited NTUC Health Co-operative Limited (NTUC Health)is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and...
-
Singapore This is an IT support group Full timeThe Company: Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative...
-
This is an IT support group | Health Care Attendant
17 hours ago
Singapore This is an IT support group Full timeJob Overview: Health Care Attendant (2 Positions)Company: OMNI CLOVER PTE. LTD. Salary: $2,400OMNI CLOVER PTE. LTD. is a professional cleaning company founded in 2024, focused on delivering high-quality cleaning solutions for both residential and commercial properties. With a mission to provide top-notch, eco-friendly services, OMNI CLOVER is dedicated to...
-
Singapore This is an IT support group Full timeFamily Group: Administration The Population Health Campus (PHC) cares for the residents in central and northern Singapore with a full range of healthcare services across our three missions: Primary Care, Community Care, and Population Health. Working closely with hospitals, general practitioners, and community partners, PHC joins up health and social care...
-
Singapore This is an IT support group Full timeHead of Customer Experience The Company You'll Join Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by...
-
This is an IT support group | Customer Care Officer
17 hours ago
Singapore This is an IT support group Full timeWhat You'll Do: Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction Simultaneously handle multiple chats Provide appropriate solutions and alternatives timely to meet the KPIs. Handling customer's enquiries and complaints (High consumption, bill...
-
Customer service representative
4 weeks ago
Singapore This Is An IT Support Group Full timeJob Summary A Customer Service Representative plays a crucial role in maintaining customer satisfaction and fostering positive relationships between a company and its customers. The Customer Service Representative is often the first point of contact for customers, making their role vital in shaping the customer experience and perception of the brand. He/She...
-
Singapore This is an IT support group Full timeAbout the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...
-
Singapore This is an IT support group Full timeIntroduction to the job Our sector Customer Support (CS) takes responsibility for the installation, qualification, maintenance, and continuous improvement of our systems at customer locations. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancements, we are seeking to augment our team with highly motivated and...
-
Singapore This is an IT support group Full timeVP, Functional Management (Operational Risk SME)-(240001PG )Why join Opportunity to work with a team of dynamic, energetic, passionate and fun-loving individuals within the Group Legal & Compliance (GLC) Division. A pleasant and warm work environment that provides multitude of chances to gain comprehensive insights and knowledge on the functional and...
-
Customer care specialist
1 month ago
Singapore This Is An IT Support Group Full timeYour Title: Customer Care SpecialistJob Location: SingaporeDivision: TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers? Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every...
-
Customer care specialist
4 weeks ago
Singapore This Is An IT Support Group Full timeYour Title:Customer Care SpecialistJob Location:SingaporeDivision:TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers?Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every...
-
Singapore This is an IT support group Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...
-
Singapore This is an IT support group Full timeCustomer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...
-
This is an IT support group | Sr Consultant
17 hours ago
Singapore This is an IT support group Full timeFamily Group: Medical Senior Consultant (Orthopaedic Surgery)Institution: Woodlands Health Family Group: Medical You will lead the team in your specialty area and work closely with fellow healthcare professionals in providing holistic care to patients. In addition to patient care management, you are expected to provide guidance, teaching and training to all...
-
This is an IT support group | Family Physician
17 hours ago
Singapore This is an IT support group Full timeFamily Group: Medical Join our dynamic team at NHGP as a Family Physician, where you will play a vital role in our Teamlet care model, which focuses on relationship-based care to deliver comprehensive, coordinated, and continuous support for patients with chronic diseases. In this position, you will be responsible for the clinical management of patients,...
-
Sales representative
4 weeks ago
Singapore This Is An IT Support Group Full timeDate:Nov 8, 2024Location:Singapore Office (SG01), 05, SG, 138567Company:ArthrexArthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.Main Objective:The main objective of...
-
Singapore This is an IT support group Full timeJoin a team recognized for leadership, innovation and diversity THE FUTURE IS WHAT WE MAKE IT. Senior Channel Sales Representative Changi, Singapore Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse...
-
Singapore This is an IT support group Full timeThe role’s primary focus will be on driving business performance and running the business. To be successful in this role you will have strong business acumen, interpersonal and communications skills and excel at working across a dynamic team to help drive CX strategy and priorities with a strong understanding of the services/SW businesses....
