This is an IT support group | Customer Support Site Manager

1 week ago


Singapore This is an IT support group Full time

Introduction to the job
Our sector Customer Support (CS) takes responsibility for the installation, qualification, maintenance, and continuous improvement of our systems at customer locations. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancements, we are seeking to augment our team with highly motivated and committed Engineers to work closely with - and be the interface between - our customers and engineers in ASML worldwide competency centers.
CS Site Manager drives the overall process and strategy for ASML customers to be successful in their fabs and represents the voice of the customer to ensure alignment with all stakeholders throughout the company. Leads a clearly defined CS department or customer site. Site specific: accountable for all ASML operations at customer site(s) and customer satisfaction. Owns the ASML installed base and the ASML operational performance at that customer site.
Role and responsibilities
Site Manager for India
Lead a team of engineers
Resources, budget, and activities planning for the site
Drive skill and knowledge management for your teams
Drive continuous improvement of people and processes
Manage operational interface with other departments
Contribute to CS long-term strategy
Align with key stakeholders inside and outside CS
Drive required changes to people, process, and organization
Align on CS deliverables to the AT and CS requirements from the AT
Education and experience
Degree in Electronics / Electrical Engineering / Mechatronics / Mechanical Engineering
At least 10 years' related working experience in the semiconductor industry
Skills
To thrive in this job, you’ll need the following skills:
High level of personal ownership, initiative, and drive
Strong ability and motivation to select, coach, and develop people
Capable of influencing people without formal authority, also at higher management levels
Strong ability to communicate with customers in a friendly and clear way to address concerns or needs, with a good understanding of the context
Able to keep focus on the big picture and take difficult decisions in the middle of a high-pressure, business-critical escalation
Flexible mindset: working hours, travel, and work environments
Able to analyze working methods (processes), define, and drive improvements
Strong communicator in English (both oral and written)
Cultural awareness and the ability to work with different cultures
Strong analytical and conceptual skills
Other information
To be stationed and based in India
Travelling may be required
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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