This is an IT support group | CUSTOMER RELATIONS OFFICER

15 hours ago


Singapore This is an IT support group Full time

Responsibilities:
Attending to customer queries and concerns in a timely manner and professionalism
Handling Customer Complaint
Site Visit and meet the clients as needed
Training and guide the client on how to use our system
Data entry and card programming
Process new registration and manage existing records
Handle calls and register to system accordingly
Prepare monthly service report and other reports
Check daily report for enhancement
Assist user to sign up and basic troubleshooting
Record and keep track customer feedback and daily reporting.
Manpower scheduling and check daily attendance
Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
Update leave application in system
Coordinate social and recreational activities to promote the teamwork of the company
Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.
Other duties as assigned from time to time
Requirement:
Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
Must have experience in both customer service and deployment of manpower.
Must have working experience at call centre and property/facility management
Working experience in provision of IT solutions relating to security system will be an advantage.
Able to do presentation in front of large group of audience.
Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
Fluent in English
Willing to work 12-hour shift and 6 days a week.
#J-18808-Ljbffr



  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION Company Overview Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs...


  • Singapore This is an IT support group Full time

    Job Description We are seeking a dedicated and proactive Assistant Customer Service Officer to support the daily operations of our customer service team. The ideal candidate will assist in managing customer inquiries, addressing feedback, supporting complaint resolution and ensuring the delivery of high-quality customer service. This role is crucial in...


  • Singapore This is an IT support group Full time

    Position Overview Details of the Division and Team: To manage and provide effective guidance/quality check to Front Office and NCA reviewer in their work processes and submissions, in terms of new client account opening which involves both documentation and KYC aspect. The role requires the candidate to advise the Front Office in all Know-Your-Client/...


  • Singapore This is an IT support group Full time

    Customer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...


  • Singapore This is an IT support group Full time

    61520 | IT & Tech Engineering | Management | Allianz Singapore | Full-Time | Permanent Entity: Allianz Insurance Singapore Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled...


  • Singapore This Is An IT Support Group Full time

    Overview Element has an opportunity for a Customer Service Officer . The Customer Service Officer will work with the Sales Team and Operations Team to ensure smooth work delivery and positive customer service experience. This role is based in Jalan Boon Lay, Singapore. Responsibilities Verify purchase order value and quotation with customers and create job...


  • Singapore This is an IT support group Full time

    Key Responsibilities Accounting Duties Manage accounts payable (AP) and accounts receivable (AR), including processing invoices, payments, and tracking outstanding balances. Reconcile financial statements, including bank statements, to ensure accuracy and resolve discrepancies. Prepare and issue invoices to customers for products or services rendered....


  • Singapore This is an IT support group Full time

    The Company Asia Football Group (AFG) is the exclusive commercial agency for the Asian Football Confederation’s (AFC) competitions from 2023-2028. Our partnership with the AFC covers the commercial rights for all major AFC National Team and Club competitions, including the AFC Asian Cup, AFC Asian Qualifiers, AFC Women’s Asian Cup, AFC Women’s Olympic...


  • Singapore This is an IT support group Full time

    About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Singapore This is an IT support group Full time

    Key responsibilities: Supporting PR manager with implementation of PR and media relations campaigns Writing, proofing and uploading creative blogs to be shared on all social media platforms Ensuring all social media platforms are managed and up to date with interesting and engaging content Helping organise and run all PR and marketing events Ensuring all...


  • Singapore This is an IT support group Full time

    We are looking for a dynamic and detail-oriented Projects and Service Engagement member to join our team. This role is pivotal in managing our various internal projects and enhancing staff engagement and guest experience initiatives. The ideal candidate should have strong organisational skills, excellent communication abilities and a passion for delivering...


  • Singapore This is an IT support group Full time

    Job Description Call Centre / Customer Service Experience No Experience Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekends)CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes email Proper recording of conversation...


  • Singapore This is an IT support group Full time

    Job Description Industry/ Organization Type: Logistics Position Title: Billing Officer Working Location: Jurong East Working Hours: 5 days (Mon – Fri, 830am – 530pm)Salary Package: Basic salary up to $2,500 + Variable Bonus Duration: Permanent Role Key Responsibilities Handle daily billing tasks. Create invoices and send them to customers. Manage...


  • Singapore This is an IT support group Full time

    Job Responsibilities: To deliver professional and expert concierge services to customers. To handle customer requests or enquiry via phone, email, and/or chat. To handle dining and event requests. Interact with customers to provide information in response to inquiries and to handle and resolve complaints. Establish relationships with customers with a...


  • Singapore This is an IT support group Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....


  • Singapore This is an IT support group Full time

    Customer Service Office @ TANJONG PAGAR Location: Tanjong Pagar Duration: 2 to end of Dec/Jan, 3-5 Days per week including 1 weekend Working hours: 11.30am to 8.30pm / 12.45pm to 5.45pm Salary: $12 per hour Job Duties: Provide good customer service Manning redemption counter Provide administrative support Manage customer feedback and enquiries Interested...


  • Singapore This is an IT support group Full time

    Description: Coordinate office activities and operations to secure efficiency and compliance with company policies Manage agendas/office arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages, etc.)Support budgeting and bookkeeping procedures Create and update records and databases with...


  • Singapore This is an IT support group Full time

    The Group Treasury Analyst in Front Office will be primarily responsible for supporting Treasury activities covering: Foreign Exchange Management Banker’s/Parent’s Guarantee Management Working Capital Management Cash Management Foreign Exchange Negotiate and execute money market and foreign exchange transactions (Spot, Forward, Balance Sheet and...


  • Singapore This is an IT support group Full time

    What You'll Do: Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction Simultaneously handle multiple chats Provide appropriate solutions and alternatives timely to meet the KPIs. Handling customer's enquiries and complaints (High consumption, bill...


  • Singapore This is an IT support group Full time

    MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962. Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation. MINDS is today one of the largest charities...