This is an IT support group | CUSTOMER RELATIONS OFFICER
15 hours ago
Responsibilities:
Attending to customer queries and concerns in a timely manner and professionalism
Handling Customer Complaint
Site Visit and meet the clients as needed
Training and guide the client on how to use our system
Data entry and card programming
Process new registration and manage existing records
Handle calls and register to system accordingly
Prepare monthly service report and other reports
Check daily report for enhancement
Assist user to sign up and basic troubleshooting
Record and keep track customer feedback and daily reporting.
Manpower scheduling and check daily attendance
Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
Update leave application in system
Coordinate social and recreational activities to promote the teamwork of the company
Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.
Other duties as assigned from time to time
Requirement:
Bachelor’s degree in administration/HR/Mechanical Engineer or equivalent.
Must have experience in both customer service and deployment of manpower.
Must have working experience at call centre and property/facility management
Working experience in provision of IT solutions relating to security system will be an advantage.
Able to do presentation in front of large group of audience.
Command of MS Office programs and Engineering software (Word, Excel, PowerPoint, Project, AutoCAD)
Fluent in English
Willing to work 12-hour shift and 6 days a week.
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