This is an IT support group | Customer Care Officer

1 week ago


Singapore This is an IT support group Full time

What You'll Do:
Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
Simultaneously handle multiple chats
Provide appropriate solutions and alternatives timely to meet the KPIs.
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
Payment arrangement (dunning block, instalment plan, payment deferment etc.)
Other ad-hoc duties as assigned
What You'll Need:
At least 2 years of relevant work experience in customer service and handling chat enquiries
Strong customer service skills
Excellent communication, written and interpersonal skills
Ability to multitask, organize and prioritize work
Ability to work independently while being a cohesive team member
Ability to work on Alternate Saturday
What We'll Provide:
We have regular wellness programmes to promote healthy living
You will work in teams that thrive on collaboration for outstanding achievements
We provide access to an extensive range of training opportunities and encourage staff to take charge of their personal development
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
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