This is an IT support group | Commercial Account Manager

3 weeks ago


Singapore This is an IT support group Full time

Location Country:
Singapore
Work Location:
Singapore
Who are V?
As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job:
To manage and nurture relationships with customers, to ensure customer satisfaction and ultimately exceed expectations. To maintain relationships with current customers, resolve issues and succeed in increasing the level of penetration and cooperation. To drive forward any key customer-related projects by coordinating with the various departments. To promote the value-add of all Group services to increase penetration. To coach and develop client-facing colleagues to provide best in class service and communications. Achieve or exceed vessel growth from existing customers. Achieve or exceed lower vessel churn. Achieve higher client satisfaction NPS scores.
Key Responsibilities And Tasks:
Together with the MD and office management team, build and maintain strong relationships with all customers. To understand their business needs, goals and challenges and act as a trusted advisor to provide tailored solutions that meet their specific requirements.
Build customer strategies with MD and partner on action plans to achieve customer targets.
Through the Customer Care Programme, maintain account strategies for all ship management and crew management customers. Liaising regularly with MD / OD/ FM to maximise opportunities and manage risk.
Customer Retention: To develop strategies and initiatives to ensure consumer satisfaction and loyalty. To proactively identify opportunities for upselling V.Group services to maximise revenue and provide value-add to our customers.
Market expansion: To identify and pursue new opportunities by collaborating closely with the MD and customer.
Strategic Planning: Maintaining a robust Customer Success Plan per customer by collaborating with all Group services to exceed customer expectations for long-term partnership.
To manage fleet activity with the MD/OD/FM to reduce vessel and customer churn.
To assist in resolving customer performance issues promptly and track outcomes to ensure lessons learned.
To maintain an effective communication plan with MD’s and customers.
To monitor quality of services delivered on board and ensure that these meet/exceed client and crew expectations.
To be conversant with the company’s safety & quality policy, its objectives, and the duties/obligations this job description carries within the company.
To work with a team of staff to provide high quality service at all times. Ensuring that V. services and brands are provided in a timely and professional manner.
To lead on customer satisfaction survey outputs and to drive improved results thereafter.
To coach customer engagement best practice with all customer-facing colleagues and to work with Group L&D to provide training as required.
What can I expect in return?
V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential:
Bachelor's degree in business administration, marketing, or a related field.
Proven experience in key account management, business development, or sales, preferably within shipping or relevant industries.
Excellent communication and negotiation skills, with the ability to build rapport and maintain relationships with clients.
Strong analytical and problem-solving abilities, with a keen understanding of market dynamics.
Strategic thinking and the ability to develop and execute account plans specific to the market.
Results-oriented mindset, with a focus on customer satisfaction and revenue growth in the region.
Ability to work collaboratively in a cross-functional team environment.
Strong computer skills, particularly in Microsoft Office and Presentation Skills.
Good command of the English language both written and oral. Other languages will be beneficial.
Ability to travel.
Desirable:
A master’s degree in business administration, marketing or relevant field.
Additional Information:
Applications Close Date:
26 Jan 2025
#J-18808-Ljbffr



  • Singapore This is an IT support group Full time

    Job Description This position is for PaxOcean Group, a company under Kuok Group Singapore. Position Summary The role supports PaxOcean Singapore yard’s commercial operations across ship repairs and conversions. Tasks And Responsibilities Take charge of executing the commercial strategies to meet revenue and margin targets for ship repairs and conversions....


  • Singapore This is an IT support group Full time

    Job Description Prepare accurate and competitive cost estimates (including cash flow projection if required) for the allocated tenders including competitor benchmarking. Effective administration, preparation, production and execution of allocated tenders in a structured approach that is in accordance with the commercial function's processes and client...


  • Singapore This is an IT support group Full time

    Introduction to the job ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the...


  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity. We are committed to creating an inclusive and diverse workplace where talent...


  • Singapore This is an IT support group Full time

    We are hiring a Commercial Account Manager, 3D Print in Southeast Asia (SEA) and South Pacific (SPAC). What a Commercial Account Manager, 3D Print (SEA & SPAC) does at HP: Build and deploy sub region business plans that include working with partners and/or specialists. Responsible for achieving/managing quarterly, half yearly or yearly quota. Focuses on...


  • Singapore This is an IT support group Full time

    SAA is a leading full-service architecture practice headquartered in Singapore. With over 50 years of design and built expertise, we are committed to the pursuit of excellence in the design and delivery of people-oriented architecture that connects communities with their urban environments. We are a member of the Surbana Jurong Group, a global urban,...


  • Singapore This is an IT support group Full time

    Job Description This position is for PaxOcean Group, a company under Kuok Group Singapore. Position Summary This role is the lead commercial for the Group’s vessel conversion projects business including, but not limited to, marketing initiatives, commercial enquiry review / follow-up, project management / execution and any other related tasks that is...


  • Singapore This is an IT support group Full time

    Job Title: Financial Accounting & Reporting Accountant Location: Singapore The Opportunity: As a member of the finance team in Zurich Singapore, you will be instrumental in delivering our local financial results to the Group. You will also collaborate with the team to meet the Branch's regulatory and statutory reporting requirements. Additionally, you...


  • Singapore This is an IT support group Full time

    Responsibilities: Reporting directly to CFO/COO, the duties and responsibilities are: Accounting Setting: AP bookkeeping in XERO (vendors, editorial contributors, staff claims etc.)GST computation and filling for GIRO (you have to know the procedure)Payroll computation Processing all payments (uploading to the bank for approval according to the weekly...


  • Singapore This is an IT support group Full time

    You will: Forge and nurture long-lasting relationships with our most strategic clients. Be the go-to contact for key accounts, ensuring their satisfaction and loyalty. Understand clients’ needs and business goals to deliver customized solutions that exceed expectations. Quickly troubleshoot and resolve technical challenges, provide expert technical...


  • Singapore This is an IT support group Full time

    Date: 10 Dec 2024Location: Singapore, Singapore Company: Singtel Group An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when...


  • Singapore This is an IT support group Full time

    The Commercial Executive at DB&B will assist in managing project budgets, forecasts, cash flows, procurement, and commercial activities across pre- and post-contract stages with local and international vendors. Key responsibilities include: Resolving payment issues Supporting financial management Coordinating resources Reviewing cost plans and budgets...


  • Singapore This is an IT support group Full time

    Who We Are... When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the...


  • Singapore This is an IT support group Full time

    COMPANY DESCRIPTION Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity. We are committed to creating an inclusive and diverse workplace where talent...


  • Singapore This is an IT support group Full time

    Job Description: Identify areas of growth for topline metrics, developing and executing initiatives to drive improvement and commercial impact for our engagement platforms. Liaise closely with local market commercial teams and regional stakeholders and address any stakeholder concerns. Facilitate the coordination of resources, tasks, and activities to...


  • Singapore This is an IT support group Full time

    Location: Singapore What you’ll do We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better. We are looking for a detail-oriented Financial...


  • Singapore This is an IT support group Full time

    What an Enterprise Account Manager does at HP: Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and selling the organization’s offerings. Identifies customer requirements, maps with the organization’s capabilities, and chooses the respective direct/indirect supply chain. Builds...


  • Singapore This is an IT support group Full time

    Defence Collective Singapore (DCS) manages the Singapore Discovery Centre, the SAF museums, and the future National Service (NS)-Themed Gallery to meet MINDEF/SAF’s objectives to strengthen commitment to Singapore and community support for NS / defence. Responsibilities: Oversee the commercial functions of DCS to meet the operational and budgetary plans,...


  • Singapore This is an IT support group Full time

    Job Responsibilities: Manage full set of accounts including intercompany charges, bank reconciliation, balance sheet schedules and general ledger maintenance. Perform data entry to assist in operation finance of the group distribution and publishing business. Address and resolve accounting backlogs promptly. Work collaboratively with the Finance teams to...


  • Singapore This is an IT support group Full time

    About The Team We are actively seeking dynamic and highly motivated 2024/2025 graduates to join our Regional Marketing Team as a Commercial Projects Associate. As a Commercial Projects Associate, you will play a crucial role in driving growth and elevating our commercial impact. You will have the chance to work on growth and cost optimization commercial...