This is an IT support group | Strategic Account Manager
1 week ago
You will:
Forge and nurture long-lasting relationships with our most strategic clients. Be the go-to contact for key accounts, ensuring their satisfaction and loyalty.
Understand clients’ needs and business goals to deliver customized solutions that exceed expectations.
Quickly troubleshoot and resolve technical challenges, provide expert technical assistance and support throughout the client lifecycle.
Conduct engaging training sessions and workshops to empower clients with product knowledge and best practices.
Continuously monitor account performance and adapt strategies to achieve maximum success. Develop and execute strategic account plans that align with client and company objectives.
Identify and capitalize on opportunities for upselling and cross-selling our innovative products and services.
Stay ahead of the curve with deep knowledge of our product features, updates, and industry trends.
Collaborate with our product development teams to communicate client feedback and drive product enhancements. Work closely with internal teams (e.g., sales, marketing, customer support) to provide seamless client support.
Keep a pulse on client usage and proactively address potential issues before they become problems. Act as a trusted technical advisor, providing clients with valuable insights and recommendations.
Understand commercial aspects of account management, including pricing, contract negotiation, and business development.
Provide regular updates and technical reviews to ensure clients are getting the most out of our products.
Prepare and deliver compelling reports on account status, performance metrics, and client feedback.
Communicate effectively with senior management on account progress and strategic initiatives.
What you'll need to succeed:
Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
5+ years of experience in technical account management, strategic account management, or a similar role.
Strong technical background with the ability to simplify and explain complex technical concepts.
Proven track record of managing and growing key accounts.
Commercial knowledge related to pricing, contracts, and business development.
Exceptional communication, negotiation, and interpersonal skills.
Collaborative mindset and ability to work seamlessly with cross-functional teams.
Strong problem-solving skills and a proactive approach to client engagement.
Open to travel for business requirements.
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