This is an IT support group | Head of Customer Experience
20 hours ago
Head of Customer Experience
The Company You'll Join
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more. Together, Carta is setting a new standard as the end-to-end platform for private markets.
The Team You'll Work With
You'll be leading our Customer Experience team for our Startups business across APAC & Middle East, reporting directly to the Managing Director. The Customer Experience team here at Carta is a key part of the broader Corporations business unit. In APAC, we manage the full lifecycle of our ~1,000 Private Markets customers, from early stage to IPO, and many of these companies drive the direction of our product and vision. This team is hyper-focused on the health and growth of these valuable customers, and is purely dedicated to their success.
The Problems You'll Solve
As the Head of Customer Experience, you'll work to:
Manage a team of ~8 amazing individual contributors, spanning across Onboarding and Implementation, Support, and Customer Success
Provide directional leadership for the team by overseeing daily activities and performance management in order to consistently meet and exceed individual and team goals
Inspire Develop the team by hiring and coaching talented individuals who are excited by new challenges
Establish best practices; build a Customer Success strategy and motion that is segmented and scalable with minimal human resourcing
Become a trusted advisor; develop consultative relationships with assigned territory of customers by delivering value, sharing best practices and acting as the voice of the customer internally
Drive product adoption and usage of Carta throughout the customer journey
About You
We're looking for customer-centric, organized professionals, who know how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, as well as efficient time management. In addition, we're prioritizing:
You're a thought leader for our subject matter. You have a keen interest in private markets, equity management, cap tables, etc.
Previous experience working in jurisdictions across Singapore, Australia, and UAE
We are now in the 1-10 mode, so looking for someone who thrives in that stage of growth
Strong EQ and people management skills
Strong data analysis, organizational, and prioritization skills
Growth mindset, proactive, and a bias for action
7+ years of relevant experience
At Carta, you're not just an employee. You're a builder who is creating infrastructure that accelerates innovation and empowers more ownership. Cartans are helpful, relentless, unconventional and kind; representing Carta's Identity Traits. They work collaboratively and cross-functionally to challenge the status quo; working towards a common goal of creating more owners in the private markets.
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Please note that all official communications from us will come from an @carta.com domain.
#J-18808-Ljbffr
-
Singapore This is an IT support group Full timeCustomer Experience Manager At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with...
-
Head of customer experience
4 weeks ago
Singapore This Is An IT Support Group Full timeOur client is a leading automotive group in Southeast Asia. They distribute, retail, and provide aftersales services for several luxury brands of vehicles in Singapore and the region. They are seeking a dynamic and experienced legal professional with commitment and personality to join their team. Head of Customer Experience and Retail Standards Overview:...
-
Head of customer experience
4 weeks ago
Singapore This Is An IT Support Group Full timeOur client is a leading automotive group in Southeast Asia. They distribute, retail, and provide aftersales services for several luxury brands of vehicles in Singapore and the region.They are seeking a dynamic and experienced legal professional with commitment and personality to join their team.Head of Customer Experience and Retail StandardsOverview:Our...
-
Singapore This is an IT support group Full timeWork Schedule Standard (Mon-Fri)Environmental Conditions Office Position Summary: At Thermo Fisher Scientific Inc., the Customer Experience Specialist role plays a crucial role in improving customer satisfaction and operational excellence in Singapore. This role supports Sales, Operations, and Product Management by focusing on relationship building and...
-
This is an IT support group | Head Analyst
20 hours ago
Singapore This is an IT support group Full timeThe Head Analyst reports directly to the Director (National U22 and “A” Teams) and is responsible for leading the technical analysis of training sessions and matches for the Men’s, Women’s, and Young Lions National Teams. This role involves delivering tactical and technical insights through video and data analysis to enhance teams’ and...
-
This is an IT support group | Head of Sales
4 hours ago
Singapore This is an IT support group Full timeYour Responsibilities Ensure PERI Asia’s sustainable, profitable growth in the formwork and scaffolding market in Singapore. Execute and achieve yearly Management by Objectives (MBO). Ensure quality of sales staff (training, coaching, CRM etc.). Achieve annual targets for both you and the sales team. Lead revenue-generating activities for yourself and...
-
Head, group business performance
1 month ago
Singapore This Is An IT Support Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
This is an IT support group | Senior Manager
20 hours ago
Singapore This is an IT support group Full timeIncome Advisory Group (IAG) Shared Service Department is responsible for providing functional support to IAG Group. The Finance section within IAG Shared Services also supports the Income Insurance Group Finance requirements. You will be a part of the IAG Shared Service Department, which serves as an integral part of defining and implementing strategy based...
-
Singapore This is an IT support group Full timeAs Head of NRI Banking, you would be responsible for the entire franchise of Retail Banking and Private Banking for NRI customers at ICICI Bank Ltd., Singapore Branch. Business Development and Customer Service: Deepening presence of Bank in the Non-Resident Indian (NRI) Retail & Private Banking segment in South East Asia, within permissible guidelines....
-
Singapore This is an IT support group Full timeWe are looking for a dynamic and detail-oriented Projects and Service Engagement member to join our team. This role is pivotal in managing our various internal projects and enhancing staff engagement and guest experience initiatives. The ideal candidate should have strong organisational skills, excellent communication abilities and a passion for delivering...
-
This is an IT support group | Customer Success Lead
20 hours ago
Singapore This is an IT support group Full timeThe Role The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and partner...
-
Head, group business performance
4 weeks ago
Singapore This Is An IT Support Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Singapore This is an IT support group Full timeSite Name: Singapore - Rochester Park Posted Date: Dec 5 2024Position Title: Head of Asia Dev, Biostatistics Primary Location: GSK Asia House, Rochester Park, Singapore Other location: Beijing / Shanghai, China and Tokyo, Japan About GSK GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of...
-
This is an IT support group | Financial Analyst
20 hours ago
Singapore This is an IT support group Full timeCOMPANY DESCRIPTION Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity. We are committed to creating an inclusive and diverse workplace where talent...
-
Singapore This is an IT support group Full timeResponsibilities Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization...
-
Singapore This is an IT support group Full timeAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Garcha Group Hotels Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio...
-
Singapore This is an IT support group Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: Bachelor's degree or equivalent practical experience. 12 years of experience in software sales and account management at a business-to-business (B2B) software company. 5 years of experience...
-
This is an IT support group | Sr Consultant
20 hours ago
Singapore This is an IT support group Full timeFamily Group: Medical Senior Consultant (Orthopaedic Surgery)Institution: Woodlands Health Family Group: Medical You will lead the team in your specialty area and work closely with fellow healthcare professionals in providing holistic care to patients. In addition to patient care management, you are expected to provide guidance, teaching and training to all...
-
Singapore This is an IT support group Full timeExcited to grow your career?BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers, and designers....
-
This is an IT support group | Project
20 hours ago
Singapore This is an IT support group Full timeMaintain and file documents records. Handle general call enquiries. Maintain customer relationship during project and monitor customer satisfaction/dissatisfaction. Cover subordinate duties as necessary. Prepare and monitor Progress Claims and Subcontractor Payments. Prepare project reports and update project progress. Prepare Risk Assessment, permit to...