Customer care specialist

5 days ago


Singapore This Is An IT Support Group Full time

Your Title:Customer Care SpecialistJob Location:SingaporeDivision:TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers?Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every day.What You Will DoHandle Customer Inquiries: Autonomously analyze and respond to customer inquiries regarding the usage of our platform, Transporeon, via the Help Center System. Prioritize and resolve issues while documenting them in our ticketing system.
Support Carrier Integrations: Manage and support the implementation of Carrier Integration requests for standard interface solutions, ensuring seamless integrations.
Perform Administrative Tasks: Conduct problem analysis, gather customer information, document interactions, provide small translations, and verify customer accounts.
Proactive Customer Engagement: Contact existing customers from our Carrier list, organize and deliver web-based user training during and after integrations, and participate in carrier information events.
Prepare Reports and Manage Accounts: Generate internal and external reports, manage customer invoices, and follow up on accounts receivable (AR) reminders to ensure timely payment.
Technical Troubleshooting: Handle Level 1 (L1) technical system troubleshooting tasks to resolve basic technical issues.
Collaborate Across Teams: Provide support for customer service-related tasks on other system products when necessary, ensuring smooth operations.
What Skills & Experience You Should BringHold a formal qualification in Information Systems, a focus on Operations or Transportation would be advantageous.
Excellent spoken and written English and Mandarin is mandatory; a third foreign language is a plus.
Previous experience in Customer Service or Customer Care is highly valued.
Fast technical comprehension, comfort with Google Suite, and a willingness to learn new tools and technologies.
Enthusiastic about contributing to the mission of digitizing the logistics industry by providing modern solutions that enhance users' daily work.
Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
Self-motivated, solution-oriented, and a collaborative team player with a customer-focused approach.
High level of organization, proactivity, and reliability in managing tasks and responsibilities efficiently.
Information About Your LocationYou will work (hybrid) from our Singapore Harbour Front office location where you will work amongst other Trimble Transporeon team mates.About Our Transporeon DivisionAt Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day.Trimble’s Inclusiveness CommitmentWe believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve.
#J-18808-Ljbffr



  • Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

    About the RoleBeecroft Animal Specialist & Emergency Hospital seeks a skilled Veterinarian to join their team in a state-of-the-art veterinary hospital. As a specialist in Emergency and Critical Care, you will work alongside experienced veterinarians and nurses in a positive team environment.Key ResponsibilitiesProviding high-quality care to patients in...


  • Singapore TRC Total Renal Care Inc Full time

    About UsAt TRC Total Renal Care Inc, we strive to be a community first and a company second. We want all teammates to experience our organization as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are.About the RoleWe have an exciting opportunity for a skilled Renal...


  • Singapore ABER CARE PTE. LTD. Full time

    About the RoleWe are seeking a skilled and compassionate Senior Elderly Care Specialist to join our team at ABER CARE PTE. LTD. in the North-East Region. As a key member of our team, you will play a vital role in delivering high-quality care services to elderly individuals in the region.

  • Medical Social Worker

    4 weeks ago


    Singapore ABER CARE PTE. LTD. Full time

    Job Title: Medical Social Worker - Geriatric Care SpecialistJob Summary: We are seeking a skilled Medical Social Worker to join our team at Abercare Pte. Ltd. as a Geriatric Care Specialist. The successful candidate will work closely with our medical team to provide high-quality care and support to our patients.Key Responsibilities:* Work with medical social...


  • Singapore Kuehne + Nagel AS Full time

    You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. Your Role You will be responsible supporting customers by providing helpful information + responding to complaints,ensuring customer satisfaction with our products, services + features. Your Responsibilities You will do this by...


  • Singapore Care Corner Singapore Ltd Full time

    Job DescriptionRole Overview:Care Corner Singapore Ltd seeks a highly skilled Social Care Specialist to join our team in providing mental health services. The ideal candidate will have a Master Degree in Counselling or Bachelor Degree in Social Work, preferably with a recognised certification in Counselling.Key Responsibilities:Develop and implement...


  • Singapore Rohde & Schwarz Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Care Engineer to join our team. This is an exciting opportunity to work with our customers, understand their needs, and provide timely solutions.


  • Singapore ECON Healthcare Group Full time

    Job Title: Senior Care SpecialistJob Summary:We are seeking a Senior Care Specialist to join our team at ECON Healthcare Group. As a Senior Care Specialist, you will be responsible for planning and conducting on-site activities for seniors that promote social interaction, health, and wellness in a group setting.Key Responsibilities:Plan and conduct on-site...


  • Singapore Kuehne+Nagel Full time

    Sea Logistics Customer Care Specialist - Key RoleSingapore | Customer Excellence Delivery | Vollzeit |You will be joining our Customer Care Team to leverage your leadership expertise and skills in delivering Customer Excellence.Your Key ResponsibilitiesYou will be responsible for supporting customers by providing helpful information and responding to...


  • Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Nursing Care SpecialistAt Khoo Teck Puat Hospital (KTPH), we are seeking a Nursing Care Specialist to join our team of dedicated healthcare professionals. This role is an exciting opportunity for you to make a meaningful impact in the lives of our patients and their families.About the RoleWe are looking for a highly skilled and compassionate Community Nurse...


  • Singapore This Is An IT Support Group Full time

    Your Title: Customer Care SpecialistJob Location: SingaporeDivision: TransporeonAre you ready to help drive the future of logistics by providing exceptional service and innovative solutions to our customers? Join us in transforming the logistics world with cutting-edge solutions—where your skills and passion for customer care will make a real impact every...


  • Singapore Woodlands Health (WH) Full time

    About the RoleThe Woodlands Health Hospital is seeking Clinical Care Specialists to anchor inpatient care services in our acute and subacute hospitals. As a Clinical Care Specialist, you will work in teams with Specialist doctors, Nurses and Allied Health Professionals to form the backbone of our medical care resource.RequirementsMOPEX and other locally...


  • Singapore IPA ADVISORY PTE. LTD. Full time

    Roles & ResponsibilitiesThe Care Planning Specialist at IPA ADVISORY PTE. LTD. is responsible for developing and implementing comprehensive care plans that cater to the unique needs of customers. This involves managing customer relationships, understanding their profiles, and recommending suitable solutions to meet their objectives.The ideal candidate will...


  • Singapore HOVI CARE (SINGAPORE) PRIVATE LIMITED Full time

    Job SummaryAs a Care Executive at HOVI CARE (SINGAPORE) PRIVATE LIMITED, you will be responsible for providing exceptional care and support to our elderly clients. This role requires a compassionate and patient individual who can build strong relationships with clients and their families.Key ResponsibilitiesLead and participate in group activities with...

  • Spa Care Specialist

    4 weeks ago


    Singapore ROYAL HEALTH CARE SPA PTE. LTD. Full time

    Job Description:Roles & Responsibilities:As a key member of our Royal Health Care Spa team, the successful candidate will be responsible for delivering exceptional customer service and ensuring a relaxing experience for our guests.Key responsibilities include handling customer inquiries, booking appointments, and maintaining the highest standards of customer...


  • Singapore SINGAPORE ASSOCIATION OF LIFE ORGANIZER PTE. LTD. Full time

    Job Opportunity: Senior Infant Care SpecialistWe are a home-care services provider dedicated to delivering customized care plans for our clients, and we are seeking a Senior Infant Care Specialist to join our team.Job Summary:As a Senior Infant Care Specialist, you will be responsible for providing high-quality, home-based nursing support for infants. You...


  • Singapore Institute of Mental Health Full time

    Job DescriptionWe are seeking a skilled Clinical Care Specialist to join our team at the Institute of Mental Health. As a key member of our healthcare team, you will play a vital role in providing high-quality nursing care to patients.About the RoleThis is an exciting opportunity for a dedicated and compassionate individual who is passionate about delivering...


  • Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesBeecroft Animal Specialist & Emergency Hospital has an attractive opportunity for enthusiastic veterinarians with experience in ECC to join their friendly team in a 10,000 sqft state-of-the-art small animal and exotics veterinary hospital. The hospital is fully equiped with CT, Endoscopy, Fluoroscopy,ultrasound, 2 x-ray rooms, 3...

  • Nail Care Specialist

    2 weeks ago


    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Job DescriptionWe are seeking a highly skilled Nail Care Specialist to join our team at TOP ONE SERVICE PTE. LTD.Key Responsibilities:Provide exceptional nail care services, including manicures, pedicures, and nail extensions.Maintain high standards of cleanliness and hygiene in the workplace.Recommend nail designs and nail art to clients, showcasing...


  • Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job SummaryAs a Community Nurse with Khoo Teck Puat Hospital (KTPH), you will be responsible for delivering patient-centered care in a community setting.Key ResponsibilitiesCollaborate with a team of dedicated healthcare professionals to provide high-quality care to patients in their homes.Conduct home visits to assess patient needs, provide nursing care,...