This is an IT support group | Visa
1 week ago
Our client, a leading visa and immigration provider is looking to hire a Service Delivery Manager (Visa & Immigration) to join their team in Singapore. The Service Delivery Manager is responsible for ensuring consistent and high-quality service delivery across the APAC region, aligning with global standards. This position serves as a key point of contact for clients and manages a local team to ensure excellent service and operational efficiency.
Key Responsibilities:
Oversee the delivery of visa/immigration services within the APAC region, ensuring adherence to global standards and maintaining a seamless experience for clients.
Ensure the team provides excellent service and handles their work well. Lead, guide, and support them with training and development.
Manage casework and oversee duties to ensure good service and quick client resolutions.
Main point of contact for client, building trust, loyalty and creating opportunities for more business.
Foster a positive work environment that boosts team morale and promotes pride in their work.
Understand client needs, provide solutions, and maintain regular contact to build strong, long-term relationships focused on their goals.
Perform weekly audits to ensure compliance with visa and immigration regulations.
Advise on visa requirements, processing times, and best practices. Assess risks and escalate issues when necessary.
Monitor case management systems to ensure work is tracked and up-to-date.
Provide training and support to new team members, ensuring they acquire the necessary skills and knowledge for success.
Ensure team compliance with legal and regulatory requirements, including the Foreign Corrupt Practices Act and consulate policies.
Requirements:
Around 3-5 years of experience in global immigration, paralegal work, or visa/passport training.
Ability to use Microsoft Word, Excel, PowerPoint, Outlook & Adobe.
Bachelor’s degree from an accredited university.
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