Service Delivery Operations Lead

2 weeks ago


Singapore This is an IT support group Full time

Position Summary:
We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.
Key Responsibilities:
Operational Oversight:
Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.
Monitor and manage operational KPIs to achieve delivery excellence.
Team Management:
Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.
Foster a collaborative and high-performing team culture.
Develop training plans and upskill team members to meet evolving service delivery requirements.
Customer Satisfaction:
Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.
Act as the escalation point for complex service delivery challenges and resolve them efficiently.
Collaboration and Integration:
Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.
Drive alignment between service delivery and organizational goals.
Troubleshooting and Analysis:
Identify and analyse service delivery bottlenecks and recommend improvements.
Lead troubleshooting efforts to resolve technical or operational challenges effectively.
Communication and Reporting:
Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.
Prepare and deliver detailed reports on team performance and service delivery outcomes.
Mandatory Skills:
Advanced proficiency in clear, concise, and professional communication, both written and verbal.
Strong analytical skills with the ability to identify and resolve operational issues efficiently.
Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.
Additional Skills:
Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.
Strong organizational and time-management abilities.
A proactive problem-solver with excellent decision-making skills.
Qualifications and Experience:
Bachelor’s degree in business administration, Operations Management, or a related field.
5+ years of experience in service delivery, operations, or a related role.
Prior experience leading service delivery teams and driving customer-focused solutions.
#J-18808-Ljbffr



  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time $10,500 - $12,000

    Position Summary:We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a...


  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Summary:We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels....


  • Singapore ARISTON SERVICES PTE. LTD. Full time

    As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have advanced proficiency in Service Delivery...


  • Singapore GOH GENERAL ENGINEERING PTE LTD Full time

    As a key member of the team at GOH GENERAL ENGINEERING PTE LTD, we are seeking a highly skilled Service Delivery Operations Lead to oversee our service department.Job SummaryWe are looking for an experienced Service Delivery Operations Lead who can provide strategic leadership and direction to ensure seamless operations in our service department. The ideal...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Job Description Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesJob description: As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team. Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    At ZENITH INFOTECH (S) PTE LTD., we are seeking an experienced Senior Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team.About the RoleThis is a key leadership position that requires advanced proficiency in Service Delivery, Business Operation Management, Operational Excellence, and Delivery Excellence. The...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    OverviewAvensys Consulting Pte. Ltd., a global IT professional services company, seeks an experienced Service Delivery Operations Team Lead to oversee day-to-day operations and ensure timely delivery of services.


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    At TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...

  • Service Delivery Lead

    3 weeks ago


    Singapore ADVENTUS SINGAPORE PTE. LTD. Full time

    We are seeking a highly skilled Service Delivery Lead to join our team at ADVENTUS SINGAPORE PTE. LTD.About the Role:As a Service Delivery Lead, you will be responsible for leading and driving service delivery for assigned accounts. You will be accountable for the success of projects implementation for assigned contracts, managing and communicating with key...


  • Singapore TikTok Full time

    About UsTikTok Local Services is committed to becoming the most trusted local service platform for users and partners. Our mission is to inspire new life and help good business.As a key pillar of our Governance and Experience (GNE) team, you will be responsible for building and leading teams to execute on the delivery of Moderation, Labelling and Service BPO...


  • Singapore ALWAYSHIRED PTE. LTD. Full time

    Job DescriptionWe are seeking an experienced Service Delivery and Operations Lead to join our team at Alwayshired Pte Ltd.Company OverviewAlwayshired Pte Ltd is a leading provider of automotive services. Our company is dedicated to delivering exceptional customer experiences and providing top-notch services to our clients.Estimated Salary: SGD 120,000 - SGD...


  • Singapore CTC GLOBAL PTE. LTD. Full time

    At CTC GLOBAL PTE. LTD., we are seeking an exceptional IT Service Delivery Lead to join our team. As a key member of our operations group, you will be responsible for leading the IT and application support functions across all locations.Job SummaryThe IT Service Delivery Lead will oversee the management of multi-site IT or application support teams, ensuring...


  • Singapore KRIS INFOTECH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction. You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery ...


  • Singapore SCIENTEC CONSULTING PTE. LTD. Full time

    Service Delivery Manager Job OverviewWe are seeking a skilled Service Delivery Manager to lead and manage the delivery of IT services, ensuring they align with business needs and deliver exceptional customer value.Key Responsibilities:Oversee end-to-end service delivery, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators...

  • IT Operations Lead

    3 weeks ago


    Singapore OPTIMAL MANPOWER PRIVATE LIMITED Full time

    Company OverviewOptimal Manpower Private Limited is a leading provider of innovative solutions, seeking an experienced IT Operations Lead to spearhead our service delivery efforts.Estimated Salary: ₹1,200,000 - ₹1,800,000 per annumJob Description:We are seeking a seasoned IT Operations Lead with 2-5 years of experience in managing IT service delivery and...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Job SummaryWe are seeking a seasoned Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. As a key member of our leadership team, you will be responsible for managing team performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.ResponsibilitiesLead and manage a...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesZenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Operations Lead (Software/Application Support)As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.Your day-to-day...


  • Singapore ZENITH INFOTECH (S) PTE LTD. Full time

    Roles & ResponsibilitiesZenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Operations Lead (Software/Application Support)As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.Your day-to-day...