Service Delivery Lead

2 days ago


Singapore ADVENTUS SINGAPORE PTE. LTD. Full time

We are seeking a highly skilled Service Delivery Lead to join our team at ADVENTUS SINGAPORE PTE. LTD.

About the Role:

As a Service Delivery Lead, you will be responsible for leading and driving service delivery for assigned accounts. You will be accountable for the success of projects implementation for assigned contracts, managing and communicating with key holders on daily operational support, monitoring and ensuring SLAs are met, issues escalated and prioritized.

Your Key Responsibilities:

  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for service delivery
  • Responsible for service delivery of account and prioritization of work requests
  • Manage a team of desktop/system/network and helpdesk engineers
  • Provide customers with relevant reporting and trend analysis statistics
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Maintain long term healthy customer relationships
  • Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives

About You:

We are looking for an individual with a Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines. At least 1 to 2 years experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills is required. Ability to multi-task, with experience handling a large portfolio of customer accounts, is essential. Excellent communication skills, with fluency in English and Mandarin, is a must. IT outsourcing experience with proven track records is preferred.

We Offer:

  • A competitive salary ranging from $80,000 to $110,000 per annum, depending on experience
  • A comprehensive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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