IT Service Delivery Lead

21 hours ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Service Delivery Manager Job Overview

We are seeking a skilled Service Delivery Manager to lead and manage the delivery of IT services, ensuring they align with business needs and deliver exceptional customer value.

Key Responsibilities:
  • Oversee end-to-end service delivery, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Act as the primary liaison between clients, internal teams, and external vendors to ensure seamless service delivery and issue resolution.
  • Develop and implement service delivery strategies, processes, and improvements to enhance operational efficiency.
  • Monitor, report, and analyze service performance metrics to identify trends and areas for improvement.
  • Manage incidents, escalations, and changes in a timely manner, maintaining a focus on customer satisfaction.
  • Ensure adherence to ITIL practices and industry best standards in service management.
  • Drive continuous service improvement initiatives to optimize resources and processes.
  • Prepare and present service delivery performance reports to stakeholders.
Requirements:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: Minimum 5 years of experience in IT service delivery or service management roles.
  • Strong knowledge of ITIL processes; ITIL certification is a plus.
  • Excellent stakeholder management and communication skills.
  • Proven experience in managing teams, vendors, and service contracts.
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines.
  • Experience with service delivery in government or large enterprise environments is an advantage.
What We Offer:
  • Collaborative Culture: Work with a talented and diverse team in a dynamic environment.
  • Growth Opportunities: Access to training and development programs for career advancement.
  • Impactful Role: Be at the forefront of delivering transformative IT services.

With a competitive salary package of up to SGD $9,000 (basic) + AWS, we offer a comprehensive benefits program that includes a collaborative culture, growth opportunities, and an impactful role. Join us to lead impactful IT service initiatives that drive customer success and operational excellence.


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