IT Service Delivery Specialist Lead

13 hours ago


Singapore RANDSTAD PTE. LIMITED Full time
About the Company

RANDSTAD PTE. LIMITED is a market leader within their industry with over 30 years of well-established presence.

Job Overview

This is an excellent opportunity to join a leading end user environment as an IT Service Delivery Specialist / Business Analyst.

Job Description
  • Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
  • Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
  • Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
  • Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
  • Project Implementation: Assist the project manager to lead project implementation, ensuring projects adhere to schedule, timeline, and risk management.
Required Skills and Qualifications

A successful applicant will have at least 3 years of experience in IT Service Management, business engagement, or IT project management.

Estimated Salary: SGD 60,000 - SGD 80,000 per annum

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