IT Service Delivery Operations Manager
20 hours ago
About OPUS IT SERVICES PTE LTD
We are a dynamic and forward-thinking company dedicated to delivering exceptional IT services to our clients.
Job Summary
We are seeking an experienced IT Service Delivery Operations Manager to join our team. The ideal candidate will have strong leadership skills, a keen eye for detail, and a thorough understanding of IT service delivery processes.
Responsibilities:
- Lead and manage a small team of IT service delivery analysts.
- Foster a positive and collaborative team environment.
- Conduct regular team meetings to discuss goals, performance, and improvement strategies.
- Establish and manage the weekly reporting of the Service Level Agreement.
- Ensure the Service Level Agreement is met by the IT Service Delivery Team.
- Coordinate and execute end-to-end testing activities, ensuring quality and efficiency.
- Design and implement control risk testing frameworks and procedures.
- Conduct regular control risk assessments and testing to identify potential issues.
- Collaborate with stakeholders to address and mitigate identified risks.
- Oversee the daily operations of the IT service delivery team to ensure timely and efficient service.
- Monitor IT service delivery metrics and KPIs to ensure targets are met.
- Implement continuous improvement initiatives to enhance service quality and efficiency.
- Build and maintain strong relationships with internal and external stakeholders.
- Act as the primary point of contact for IT service delivery-related inquiries and issues.
- Provide regular updates and reports to senior management on IT service delivery performance.
- Maintain comprehensive documentation of processes, procedures, and testing results.
- Prepare and present regular reports on IT service delivery operations, testing outcomes, and risk assessments.
Requirements:
To be successful in this role, you will need:
- Strong leadership skills and experience in managing teams.
- Excellent communication and stakeholder management skills.
- A thorough understanding of IT service delivery processes and practices.
- Knowledge of mainframe, COBOL, Java, and cloud architecture (AWS).
- Ability to troubleshoot technical issues and provide recommendations for resolution.
What We Offer:
We offer a competitive salary package, including a base salary of $80,000 - $100,000 per annum, depending on experience, plus benefits and opportunities for career growth and development.
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