Cloud Services Delivery and Operations Manager

1 month ago


Singapore StarHub Full time
Job Description

This is a highly technical leadership role that requires a strong background in cloud services delivery and operations. The Senior Manager of Cloud Infrastructure Services will oversee the build, delivery, management, and operations of cloud infrastructure and cloud data analytics services for StarHub clients.

Responsibilities
  • Oversight of customer IT infrastructure on public cloud platforms by StarHub.
  • Leadership and management of a team of IT professionals responsible for StarHub customer projects.
  • Cost control and budget management.
  • Review and verification of project scope and associated SOW, as well as contribution to large deal reviews.
  • Establishment and maintenance of robust service delivery and operational processes aligned with industry best practices.
  • Accurate and consistent logging of hours to delivery and maintenance projects, as well as regular monitoring of team progress and performance.
  • Management of service level objectives (SLO) and agreements (SLAs), ensuring service delivery and operations meet or exceed agreed-upon metrics.
  • Development and maintenance of strong relationships with clients, ensuring their needs and expectations are met.
  • Collaboration with sales, presales, project management, and other internal teams to ensure a seamless client experience and high-quality standards across the entire lifecycle.


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