Cloud Services Delivery Lead
6 days ago
Company Overview
MTS SYSTEMS ENGINEERING PTE. LTD.
About the Role
We are seeking an experienced Cloud Services Delivery Lead to join our team. In this role, you will be responsible for delivering top-notch cloud services to our customers, ensuring seamless migration to the cloud and optimal service capacity.
Key Responsibilities
- Provide after-sales support for Huawei Cloud services, addressing customer inquiries and resolving issues promptly.
- Develop and implement strategies to improve cloud service availability architecture, identify problems, and enhance overall customer experience.
- Liaise with customers during major guarantee periods, including on-site technical exchanges, fault location, and drill program output.
- Compile and produce technical documents, contributing to the standardization of customer service and enhancing the overall quality of delivery.
- Collaborate with customers to deliver Huawei Cloud operation and maintenance management, facilitating smooth business transitions to the cloud.
- Enhance service capacity for top-tier customers, driving business growth and customer satisfaction.
- Develop and execute Huawei Cloud service support plans, aligning with customer needs and expectations.
Required Skills and Qualifications
To succeed in this role, you should possess:
- Maintenance Management expertise
- Aftersales knowledge
- Experience with PostgreSQL and SQL Server
- Familiarity with Emerging Technology and High Availability concepts
- Event Management and Problem Identification skills
- Network Design and Enterprise Architecture knowledge
- Software Testing and Telecommunications expertise
- Cloud Services and GCP proficiency
- Excellent Customer Service and Technical Design skills
Salary and Benefits
The estimated salary range for this position is SGD 80,000 - SGD 120,000 per annum, depending on qualifications and experience. Benefits include comprehensive health insurance, flexible working hours, and opportunities for professional growth and development.
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