Cloud Services Delivery Specialist
2 days ago
About the Role:
We are seeking a seasoned Cloud Services Delivery Specialist to join our team at Amazon Web Services (AWS) in Singapore. As a key member of our delivery team, you will be responsible for accelerating cloud adoption and simplifying deployment, migration, and management using automation and machine learning.
Key Responsibilities:
Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.Develop and standardize test, upgrade, and release management processes.Engage with Director and C-Level executives to understand business needs.Go 'toe to toe' with customer technical stakeholders on most issues.Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met.Raise internal awareness of customer-impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.Champion and advocate for customer requirements within AWS (e.g., feature requests).Participate in customer-requested meetings (onsite or via phone).Triage technical issues.Provide oversight of escalation, prioritization, and drive customer communication during critical events.Develop and promote governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies.Understand customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, and KPIs to measure and monitor benefits realization.Analyze application portfolios, identify dependencies, and common infrastructure platform components, and assess migration feasibility.Be available outside of business hours to help coordinate handling of urgent issues as needed.What We Offer:
- A competitive salary of SGD 200,000 - SGD 250,000 per annum, based on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development in a dynamic and innovative company.
- A collaborative and inclusive work environment.
About Us:
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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