Cloud Service Delivery Director

4 days ago


Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time
Job Description

We are seeking a highly skilled Cloud Service Delivery Director to join PCCW Solutions Insys Pte. Ltd. The ideal candidate will have extensive experience in cloud service delivery and management, with a strong understanding of AWS, Azure, or GCP environments.

Responsibilities:
  • Oversee the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency.
  • Work closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.
  • Manage the daily operations of cloud environments, including incident management, change control, and problem resolution.
  • Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
  • Implement and monitor dashboards and tools to ensure real-time health and performance visibility of cloud environments.
  • Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4-5 years of experience in service delivery management, with at least 3 years in cloud service delivery or cloud operations.
  • Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent.
  • Experience in cost management, FinOps, or budget tracking within cloud environments.
  • Knowledge of automation tools and frameworks to enhance service efficiency.
Salary:

$120,000 - $180,000 per year, depending on experience.



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