Cloud Infrastructure Operations Manager

16 hours ago


Singapore MICROSOFT OPERATIONS PTE LTD Full time
Job Description

We are seeking a skilled Cloud Infrastructure Operations Manager to join our team at Microsoft Operations PTE LTD. This role will be responsible for delivering core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Key Responsibilities:
  • Demonstrate cost conscientiousness by adhering to budget requirements and contributing to staying within budget.
  • Fully comply with safety and security policies and procedures, reporting any issues or concerns immediately.
  • Perform thorough troubleshooting for service incidents and escalate, as necessary, to meet SLA/OLAs with minimal disruption to clients and business.
  • Recognize potential customer impact of other events and issues, communicate the potential impact, and plan accordingly.
  • Proactively review schedules and avoid conflicts when possible, identifying, coordinating, managing expectations, and offering alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance and work with others to accommodate scheduling needs.
  • In alignment with management priorities, hold self-accountable for end-to-end service quality, completeness, and resulting customer experience, including availability, safety, security, and customer service.

This position requires a strong background in cloud infrastructure operations, with a minimum of 1+ years of industry experience or 2+ years of experience and college coursework. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a commitment to ensuring the highest level of customer satisfaction.



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