Senior Service Delivery Lead

4 days ago


Singapore ITCAN PTE. LIMITED Full time

Company Overview

We are ITCAN PTE. LIMITED, a dynamic and innovative organization dedicated to delivering exceptional services to our clients.

Job Summary

We are seeking an experienced Senior Service Delivery Lead to join our team. This is a critical role that will oversee the delivery of our services and ensure they meet the agreed service level agreements and operational level agreements.

About the Role

  • Service Delivery Management

The successful candidate will be responsible for managing the delivery of services to clients, ensuring they meet the agreed service level agreements and operational level agreements. This includes identifying and rectifying service delivery issues, conducting root cause analysis, and developing and implementing service improvement plans.

Client Relationship Management

The Senior Service Delivery Lead will also be responsible for managing client relationships and handling clients' expectations, including coordinating and managing project teams and service providers, and preparing and presenting regular and accurate reports to stakeholders.

Team Leadership

This role requires strong leadership skills, with the ability to motivate and lead a team of professionals to deliver high-quality services.

Business Acumen

The ideal candidate will have a deep understanding of business operations and be able to identify opportunities for growth and improvement.

Required Skills and Qualifications

  • Strong Leadership Skills

The successful candidate will have excellent leadership skills, with the ability to motivate and lead a team of professionals.

Business Acumen

A deep understanding of business operations is essential for this role, as is the ability to identify opportunities for growth and improvement.

Communication Skills

Excellent communication skills are required, with the ability to prepare and present regular and accurate reports to stakeholders.

Problem-Solving Skills

The ideal candidate will have strong problem-solving skills, with the ability to identify and rectify service delivery issues.

Estimated Salary: $120,000 - $150,000 per annum

Benefits

  • Competitive Salary Package

The successful candidate will receive a competitive salary package, including a base salary and bonus structure.

Opportunities for Career Growth

We offer opportunities for career growth and development, with a focus on helping our employees achieve their full potential.

Collaborative Work Environment

Our team is collaborative and supportive, with a focus on delivering high-quality services to our clients.

Recognition and Rewards

We recognize and reward our employees' achievements and contributions to the organization.



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