Service Delivery Lead

4 days ago


Singapore CHJ SINGAPORE PTE LTD Full time
About CHJ Singapore PTE LTD

CHJ Singapore PTE LTD is a leading provider of cybersecurity and technology solutions.

Job Description:

We are seeking an experienced Service Delivery Lead to join our team in Singapore. As a key member of our support organization, you will be responsible for delivering exceptional customer service experience while ensuring the highest level of technical expertise.

Key Responsibilities:
  • Develop and execute strategic initiatives to drive business growth and improve customer satisfaction.
  • Lead and mentor a team of support engineers to achieve their full potential and deliver high-quality results.
  • Foster collaboration between cross-functional teams, including Support, Product/Engineering, Marketing, and Sales.
  • Partner with Account Management Teams to ensure seamless customer experiences.
  • Analyze support metrics to identify areas for improvement and implement changes to enhance customer support.
  • Responsible for weekly reporting, including team metrics, customer trends, issues, and requests.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Business Analytics, or a related field.
  • 3-5 years of relevant experience in cybersecurity/technology preferred.
  • Familiarity with DDos, WAF, CDN, Cyber Threat Intelligence, and Bespoke Monitoring is an advantage.
Estimated Salary: SGD 80,000 - SGD 120,000 per annum
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