Lead Service Delivery Specialist
12 hours ago
Location: Singapore Institute of Management Group Limited, Singapore
Company Overview:Singapore Institute of Management Group Limited is a leading provider of education and training services. We are committed to delivering high-quality programs that cater to the needs of individuals and organizations.
Salary:The estimated salary for this position is SGD 60,000 - 80,000 per annum, depending on experience.
Job Description:Key Responsibilities:- Provide leadership and guidance to team members to deliver excellent service to learners.
- Monitor and analyze team performance to identify areas for improvement.
- Develop and implement strategies to improve service delivery and efficiency.
- Collaborate with other departments to ensure seamless service delivery.
- Degree in a relevant field with 3-6 years of experience in a customer-focused environment.
- Excellent interpersonal and communication skills.
- Bilingual with good command of spoken and written English.
- Working knowledge of Microsoft Office software.
- Leadership and management skills.
- Customer service and relations skills.
- Analytical and problem-solving skills.
- Ability to work independently and as part of a team.
We offer a competitive salary and benefits package, including medical insurance, retirement plan, and opportunities for professional development.
Others:This is an exciting opportunity to join a dynamic organization and contribute to the delivery of high-quality education and training services. If you are a motivated and experienced individual who is passionate about delivering exceptional service, please apply now.
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