Service Delivery Operations Lead

6 days ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Job Summary

We are seeking a seasoned Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. As a key member of our leadership team, you will be responsible for managing team performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.

Responsibilities
  • Lead and manage a team of service delivery professionals to achieve operational excellence.
  • Develop and implement strategies to improve service delivery efficiency, quality, and customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless integration of service delivery solutions.
  • Analyze performance metrics to identify areas for improvement and develop action plans to address them.
  • Maintain open communication channels with stakeholders, including customers, team members, and senior leadership.
Requirements
  1. 5+ years of experience in service delivery operations or a related field.
  2. Proven track record of leading high-performing teams and achieving business objectives.
  3. Advanced proficiency in service delivery, business operation management, operational excellence, and delivery excellence.
  4. Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  5. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
What We Offer
  • A competitive salary range of SGD $80,000 - SGD $110,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.


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