Customer experience team lead

Roles & ResponsibilitiesLocation: AlexandraSalary range: $2,800 - $3,500Responsibilities: Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat. Collaborate closely with internal teams to ensure timely resolutions. Proactively identify and escalate trends, potential issues, and recurring service...

About the job IT Infrastructure (Team Lead) Responsibilities: Provide IT infrastructure consultancy, technical guidance, expertise, and solutions. Design technical solutions independently for requirements of enterprise customers and tender/RFP. Serve as the Subject Matter Expert in one or more areas related to infrastructure and provide in-depth...

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. Responsibilities: Lead, mentor, and motivate a diverse team of 20...

PRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to offering innovative products at affordable prices. Our goal is to deliver a world-class customer experience, and we are seeking a talented team member to help us achieve this mission.Key Responsibilities:Lead and mentor a diverse team of customer service agents...

Job Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...

Job OverviewWe are seeking an experienced Customer Experience Specialist to join our team at TEMP-TEAM PTE LTD.About the RoleThis is a challenging and rewarding opportunity for an individual with a passion for delivering exceptional customer service. As a Customer Experience Specialist, you will be responsible for providing timely resolutions to customer...

Job OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...

Senior Customer Experience ManagerAt United Overseas Bank Limited (UOB), we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.About the RoleLead a team of customer experience professionals to deliver exceptional service to clients.Develop and implement strategies to enhance customer satisfaction...

Job Title: Customer Relations Team LeadJob Summary:We are seeking a highly skilled Customer Relations Team Lead to join our team at DBS Bank Limited. As a key member of our Group Technology and Operations department, you will be responsible for managing and developing the Customer Relations team to ensure a high standard of service is provided to both...

About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a strong commitment to delivering exceptional customer experiences. Our Channels & Digitalization function is responsible for enabling end-to-end seamless connectivity for our customers across all physical and digital touchpoints.About the RoleWe are seeking a highly...

As Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers. This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR. About You...

Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at DADACONSULTANTS PTE. LTD. The successful candidate will be responsible for overseeing the Customer Service department, ensuring that all team members are adequately trained and equipped to provide top-notch service to our clients.Key ResponsibilitiesDevelop and...

Service Excellence RoleAs a key member of the NTUC Health team, the Customer Service Team Lead will play a crucial role in delivering exceptional customer experiences across all communication channels. The ideal candidate will possess strong written and verbal communication skills, with a patient and meticulous approach to working with seniors.Key...

Job DescriptionWe are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at PRISM+ in Singapore. In this role, you will be responsible for leading, mentoring, and motivating a diverse team of 20 customer service agents.Responsibilities:Provide day-to-day guidance and support to the team in resolving challenging customer...

Job DescriptionOur Global Technical Support team is seeking an exceptional individual to lead the escalation management process and facilitate a positive support experience for our highest priority customers. This role requires a strong technical support background, excellent organizational and interpersonal skills, and the ability to work autonomously while...

Job DescriptionAt TikTok, we're revolutionizing the e-commerce landscape with a unique and innovative approach. As our ideal candidate, you'll play a crucial role in shaping our customer experience strategy, ensuring seamless execution of user-centric solutions.About UsWe're a leading Internet company with millions of loyal users worldwide. Our mission is to...

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

About the RoleFastmarkets is reimagining how to better serve its customers and improve customer offering to deliver high growth in the next few years. We are looking for a dynamic Enterprise Customer Experience Lead to own a portfolio of top 100 customers.You will work with a cross-commodity portfolio providing first-class customer experience, managing large...

About ShopeeShopee is a leading e-commerce platform that offers a wide range of products and services to its customers. Our operations team plays a crucial role in ensuring the smooth functioning of our platform, from product listing to customer delivery.Job DescriptionWe are seeking an experienced Lead Operations Manager - Customer Experience to join our...

Roles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...