Customer experience team lead
1 month ago
Your Role on Our Journey: As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a positive, proactive environment that prioritizes driver satisfaction, operational efficiency, and continuous improvement. Your Day-to-Day Adventures: Lead, support, and inspire a team of Customer Experience Consultants, ensuring they meet service standards and performance goals. Oversee and ensure prompt, effective resolution of driver requests, concerns, and follow-ups, aiming for high satisfaction level. Act as a point of escalation for complex driver issues, providing solutions or recommendations and maintaining driver satisfaction. Regularly review team performance metrics, identify areas for improvement, and implement coaching and training to address gaps. Develop and refine processes to improve customer support efficiency and consistency, always aiming for the best standards. Maintain strong, lasting relationships with drivers, fostering a supportive community within the Lumens ecosystem. Collaborate with the team to identify upselling opportunities for new vehicle upgrades or contract renewals. Continuously collect driver's feedback, analyze trends, and provide insights to improve Lumen's service offerings and customer journey. What Makes You a Perfect Fit: At least 5 years of experience in a customer-focused role, with at least 2 years in a Team Lead of Supervisory position Strong problem-solving skills with an empathetic, proactive approach to resolving driver issues Demonstrated ability to lead and inspire a team, with a track record of achieving or surpassing performance goals Ability to identify and act on upselling opportunities, blending customer support with sales-driven objectives Proficient in using CRM systems and reporting tools to monitor team performance and identify areas for improvement Ready to Drive the Extra Mile? Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon #J-18808-Ljbffr
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Customer Experience Team Lead
4 weeks ago
Singapore LUMENS PTE. LTD. Full timeRoles & ResponsibilitiesYour Role on Our Journey:As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential...
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Customer Experience Team Lead
2 weeks ago
Singapore LUMENS PTE. LTD. Full timeRoles & ResponsibilitiesYour Role on Our Journey:As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential...
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Customer Experience Team Lead
3 weeks ago
Singapore LUMENS PTE. LTD. Full time $4,500 - $6,500Your Role on Our Journey: As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a...
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Executive, customer service
4 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Experience Team Lead
3 weeks ago
Singapore AUREUS (BUKIT PANJANG PLAZA) PTE. LTD. Full timeUnlock Your Potential as a Customer Experience ExecutiveAre you passionate about delivering exceptional customer experiences and driving business growth? Join AUREUS (BUKIT PANJANG PLAZA) PTE. LTD. as a Customer Experience Executive, where you'll be part of a dynamic team shaping the future of creative arts education.About AUREUS GroupAureus Academy is...
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Customer Experience Team Lead
3 weeks ago
Singapore AUREUS (CENTURY SQUARE) PTE. LTD. Full timeJob OverviewAureus (Century Square) Pte. Ltd. is seeking a skilled Customer Experience Executive to join our dynamic team. As a key member of our centre, you will be responsible for delivering exceptional customer service and fostering teamwork to drive growth.About the RoleThe ideal candidate will possess at least 2-3 years of experience in the customer...
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It infrastructure
2 months ago
Singapore User Experience Researchers Pte Ltd Full timeAbout the job IT Infrastructure (Team Lead) Responsibilities: Provide IT infrastructure consultancy, technical guidance, expertise, and solutions. Design technical solutions independently for requirements of enterprise customers and tender/RFP. Serve as the Subject Matter Expert in one or more areas related to infrastructure and provide in-depth...
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Customer experience team lead, singapore
2 months ago
Singapore PRISM+ Full timePRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. Responsibilities: Lead, mentor, and motivate a diverse team of 20...
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Sales Team Lead
4 weeks ago
Singapore ENDRESS + HAUSER (S.E.A.) PTE LTD Full timeOverviewEndress+Hauser (S.E.A.) Pte Ltd, a global leader in measurement instrumentation and services, seeks a highly skilled Sales Team Lead to oversee the inside sales function in Singapore. This role entails steering strategic planning to ensure an exceptional customer experience for all customers.Job DescriptionThe Sales Team Lead will coordinate, plan,...
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Customer Experience Team Lead for Call Centre
4 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeOverviewPERSOLKELLY SINGAPORE PTE. LTD. is a leading recruitment agency seeking an experienced Customer Experience Team Lead to join our team.
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Customer Experience Lead
3 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeAt PERSOLKELLY SINGAPORE PTE. LTD., we are seeking an experienced Customer Experience Lead to join our team.About the RoleThe Customer Experience Lead will be responsible for ensuring the continuous availability and optimal performance of our CRM system. This includes reviewing business requirements, providing recommendations, and evaluating solutions...
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Customer Experience Lead
4 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeAbout the RoleWe are seeking an experienced Customer Experience Lead to join our team in Singapore. As a key member of our organization, you will play a vital role in ensuring the continuous availability and optimal performance of our Customer Service CRM system.ResponsibilitiesReview business requirements and provide recommendations for solutions proposed...
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Customer Experience Lead
4 weeks ago
Singapore NVISUALLY ACADEMY PTE. LTD. Full timeJob DescriptionNVISUALLY ACADEMY PTE. LTD. is seeking a skilled CUSTOMER EXPERIENCE LEAD to join our team.About the RoleThis is a fantastic opportunity for a customer-focused professional to take on a leadership role and drive exceptional customer experiences.Key ResponsibilitiesTeam Leadership: Manage, mentor, and coach team members to achieve quality and...
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Customer Experience Lead
4 weeks ago
Singapore HIPVAN PTE. LTD. Full timeJob SummaryWe are seeking an experienced Customer Experience Lead to join our operations and customer happiness team at HIPVAN PTE. LTD. The ideal candidate will be responsible for delivering a customer-centric experience and assisting customers across all channels, ensuring the highest standard of customer services is maintained.About the Role- Responsible...
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Customer Experience Lead
4 weeks ago
Singapore COM CAREERS INTERNATIONAL PTE. LTD. Full timeWe are looking for a Customer Experience Lead to join our team at COM CAREERS INTERNATIONAL PTE. LTD.Job DescriptionThe Senior Customer Service Officer plays a pivotal role in ensuring that our guests and visitors receive exceptional service.Responsibilities include attending to guests, managing client inquiries and information transactions, and guiding...
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Customer Experience Team Manager
4 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeJob Overview:We are seeking a highly motivated and experienced Lead Customer Service Representative to join our team at PERSOLKELLY SINGAPORE PTE. LTD.As a key member of our customer experience team, you will be responsible for leading a team of customer experience officers and ensuring they meet their Key Performance Indicators (KPIs).Your primary goal will...
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Software Engineering Team Lead
4 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeAbout the RoleAt USER EXPERIENCE RESEARCHERS PTE. LTD., we're seeking a highly experienced Software Engineering Team Lead to join our team.
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Customer Experience Lead
4 weeks ago
Singapore AUREUS (CENTURY SQUARE) PTE. LTD. Full timeOverviewAureus (Century Square) Pte. Ltd., a renowned music school, seeks an experienced Customer Experience Executive to deliver exceptional service in a fast-paced environment.About UsAureus Academy is Singapore's leading music school with over 18,000 students enrolled. Our mission is to become the undisputed leader of Creative Arts Education globally by...
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Front Office Team Lead
4 weeks ago
Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full timeJob Description:UOL Somerset Investments Pte. Ltd. is seeking a highly skilled and experienced Front Office Team Lead to join our team in Singapore.About the Role:This is an exciting opportunity for a professional with exceptional customer service skills to lead our front office team and deliver an exceptional guest experience. As a Front Office Team Lead,...
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Regional Customer Experience Lead
4 weeks ago
Singapore SEARCHASIA CONSULTING PTE. LTD. Full timeJob OverviewWe are seeking an experienced Regional Customer Experience Lead to join our team at SearchAsia Consulting PTE. LTD. This role is responsible for ensuring seamless customer experiences throughout the entire lifecycle.Responsibilities:* Collaborate with cross-functional teams to develop and execute a comprehensive customer success strategy aligned...