Customer experience team lead, singapore
2 weeks ago
PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. Responsibilities: Lead, mentor, and motivate a diverse team of 20 customer service agents (onshore and offshore) Provide day-to-day guidance and support to the team in resolving challenging customer situations Work with business tools to monitor calls, emails, and chats to ensure a world-class experience is being delivered Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels Drive team to meet and exceed metric expectations; understand how to leverage the team to improve outcomes and take action to meet goals Know and support company procedures & SLAs; regularly review procedures, processes, and guidelines. Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally Review reports and take action based on analysis to reinforce strengths and effectively address areas of opportunities Create an environment of continuous improvement and employee engagement Minimum Requirements: All-hands-on-deck attitude with an ability to remain calm and excel under pressure Fluent English with excellent communication skills, both written and verbal. Proficiency in Chinese will be an added advantage At least 3 Year(s) of working experience in the related field is required for this position Proficiency in CRM software, such as Zendesk and Salesforce A successful track record working in a high-volume environment Able to solve problems by thinking analytically and creatively Familiar with the latest e-commerce trends. Regular and reliable attendance is an essential function of this position High flexibility during busy periods Ability to empathize with and prioritize customer needs Ability to determine customer needs and provide appropriate solutions, setting expectations with customers Benefits: Annual outpatient benefit (Includes dental and optical benefits) Birthday leave Annual increment Performance bonus Free flow snacks and Bubble Tea Friday #J-18808-Ljbffr
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Customer Experience Team Lead, Singapore
1 day ago
Singapore PRISM+ Full timePRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to offering innovative products at affordable prices. Our goal is to deliver a world-class customer experience, and we are seeking a talented team member to help us achieve this mission.Key Responsibilities:Lead and mentor a diverse team of customer service agents...
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Customer Experience Team Lead
4 months ago
Singapore CORE COLLECTIVE PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved.Who We Are:Since our launch in...
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Business Analytics Lead for Customer Experience
14 hours ago
Singapore Singapore Airlines Full timeJob OverviewSingapore Airlines is seeking an exceptional Business Analytics Lead to join our Customer Experience Division. As a key member of the Buisness Analytics Department, you will play a pivotal role in driving customer-centric analytics initiatives and collaborating with cross-functional teams.
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Customer Experience Specialist
3 weeks ago
Singapore TEMP-TEAM PTE LTD Full timeRoles & ResponsibilitiesLocation: AlexandraSalary range: $2,800 - $3,500Responsibilities: Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat. Collaborate closely with internal teams to ensure timely resolutions. Proactively identify and escalate trends, potential issues, and recurring service...
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It infrastructure
2 weeks ago
Singapore User Experience Researchers Pte Ltd Full timeAbout the job IT Infrastructure (Team Lead) Responsibilities: Provide IT infrastructure consultancy, technical guidance, expertise, and solutions. Design technical solutions independently for requirements of enterprise customers and tender/RFP. Serve as the Subject Matter Expert in one or more areas related to infrastructure and provide in-depth...
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Senior Customer Experience Manager, RRIC Team Lead
14 hours ago
Singapore United Overseas Bank Full timeSenior Customer Experience ManagerAt United Overseas Bank Limited (UOB), we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.About the RoleLead a team of customer experience professionals to deliver exceptional service to clients.Develop and implement strategies to enhance customer satisfaction...
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Customer Experience Solutions Specialist
6 days ago
Singapore TEMP-TEAM PTE LTD Full timeJob OverviewWe are seeking an experienced Customer Experience Specialist to join our team at TEMP-TEAM PTE LTD.About the RoleThis is a challenging and rewarding opportunity for an individual with a passion for delivering exceptional customer service. As a Customer Experience Specialist, you will be responsible for providing timely resolutions to customer...
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Customer Experience Lead
1 day ago
Singapore Birds of Paradise Full timeJob Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...
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Customer Service Team Lead
14 hours ago
Singapore Singapore Airlines Full timeJob OverviewSingapore Airlines is seeking a highly skilled Customer Service Supervisor to join its Customer Contact Services Department (CCSD), part of the Customer Services & Operations (CSO) Division.The successful candidate will work closely with SIA's appointed service partners to support the day-to-day operations of our contact centre sites...
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Customer service team lead
1 week ago
Singapore TATE & LYLE ASIA PACIFIC PTE. LTD. Full timeAs Customer Service Team Lead, you have the opportunity to be part of the Global Operations – Customer Service team and support our APAC (excluding China) customers. This support includes end-to-end order management (order entry, checking on shipment, product allocation, and complaint management). You will manage and lead a team of 2 CSR. About You...
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Customer Experience Lead
14 hours ago
Singapore ST Engineering Full timeJob OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...
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Customer success lead
2 weeks ago
Singapore Cuscen Full timeCustomer Success Lead Location: Singapore CUSCEN is on a mission to transform the way companies are run through Customer Centred Software. Cuscen helps companies of all sizes become more productive through its suite of enterprise solutions including ERP, HCM, and CRM. CUSCEN is looking for a Customer Success Lead. The Customer Success Lead will have the...
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Analyst, customer experience | singapore, sg
4 days ago
Singapore AIA Singapore Private Limited Full timeAnalyst, Customer Experience AIA Singapore Private LimitedSingapore Apply now Posted 7 hours ago Permanent Competitive At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in....
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Customer Experience Specialist
14 hours ago
Singapore Trek Bicycle Corp (Singapore) Full timeAbout Trek Bicycle Corp (Singapore)We are a leading bicycle manufacturer dedicated to changing the world by getting more people on bikes.SalaryThe estimated salary for this role is SGD 35,000 - SGD 45,000 per annum, depending on experience.Job DescriptionAs our Sales Associate, you will play a vital role in providing exceptional customer experiences that...
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Wealth Banking Team Lead
14 hours ago
Singapore United Overseas Bank Full timeUnited Overseas Bank, a leading bank in Asia with a global network of over 500 branches and offices, is seeking an experienced Wealth Banking Team Lead to join our team in Singapore.About the RoleThis is an exciting opportunity for a seasoned professional to lead and motivate a team of Client Advisors in driving sales growth and ensuring quality service and...
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Customer Service Team Lead
2 months ago
Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...
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Customer Experience Transformation Lead
1 day ago
Singapore United Overseas Bank Full timeAbout United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a strong commitment to delivering exceptional customer experiences. Our Channels & Digitalization function is responsible for enabling end-to-end seamless connectivity for our customers across all physical and digital touchpoints.About the RoleWe are seeking a highly...
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Customer Relations Team Lead
4 weeks ago
Singapore DBS Bank Limited Full timeJob Title: Customer Relations Team LeadJob Summary:We are seeking a highly skilled Customer Relations Team Lead to join our team at DBS Bank Limited. As a key member of our Group Technology and Operations department, you will be responsible for managing and developing the Customer Relations team to ensure a high standard of service is provided to both...
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Customer Experience Ambassador
3 weeks ago
Singapore PERENNIAL (SINGAPORE) RETAIL MANAGEMENT PTE. LTD. Full timeKey ResponsibilitiesWe are seeking a highly motivated Sales Ambassador to join our team at Perennial (Singapore) Retail Management PTE. LTD. The ideal candidate will possess excellent communication & interpersonal skills, be confident and fluent in delivering engaging sales presentations, and have a well-groomed outgoing and friendly...
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Warehouse Team Lead
5 days ago
Singapore SANKYU Singapore Pte Ltd Full timeCompany Overview:SANKYU Singapore Pte Ltd is a leading logistics and supply chain company based in Tuas.About the Role:We are seeking a highly skilled Warehouse Team Lead to oversee our warehouse operations and ensure seamless execution of daily tasks. As a key member of our team, you will be responsible for planning and coordinating warehouse activities,...