Customer Experience Transformation Lead
1 day ago
About United Overseas Bank
United Overseas Bank Limited is a leading bank in Asia with a strong commitment to delivering exceptional customer experiences. Our Channels & Digitalization function is responsible for enabling end-to-end seamless connectivity for our customers across all physical and digital touchpoints.
About the Role
We are seeking a highly skilled Customer Experience Transformation Lead to join our team. The ideal candidate will have a strong service mindset, excellent communication skills, and the ability to wear customers' lenses in their work.
Key Responsibilities
- Design and deliver service training programs for our branch staff to enhance their skillsets and deliver exceptional services at our human touchpoints.
- Drive service campaigns to ensure consistent delivery of exceptional service across our network branches.
- Lead a team of Client Experience Managers in executing service initiatives and improving service gaps.
- Engage service champions and internal stakeholders to address service delivery issues.
- Track and monitor Net Promoters Scores and service metrics, identifying service gaps and initiatives to uplift NPS and Branch Trust Index.
- Conduct comparative studies of service delivery and best practices, translating them into actionable initiatives to convert passive customers to promoters.
- Work with internal stakeholders on end-to-end customer journeys to improve Net Promoter Score and branch service metrics.
Requirements
- Degree in Business or Service-Related Degree
- At least 5 years of experience in service training, management of service metrics such as NPS in banking or hospitality industry
- Positive and self-motivated individual with strong customer focus mindset
- Excellent communication with good command of language and interpersonal skills
- Innovativeness, ability to create & innovate new experiences at touchpoints
- Able to multi-task and work in a fast-paced environment under tight deadlines
-
Customer Experience Transformation Executive
2 weeks ago
Singapore DBS Bank Limited Full timeKey Responsibilities:We are seeking a highly skilled Customer Experience Transformation Executive to drive operational efficiency, excellence, and transformation initiatives within the Customer Centre. The ideal candidate will have a strong background in project management, process improvement, and customer experience.The selected candidate will be...
-
Singapore DBS Bank Limited Full timeJob OverviewWe are seeking a highly skilled and experienced Client Experience Transformation Lead to join our team at DBS Bank Limited. As a key member of our Corporate and Investment Banking division, you will play a critical role in driving the delivery of exceptional client experiences across various business functions.About the RoleThe Client Experience...
-
Corporate experience lead
2 weeks ago
Singapore Capgemini Full timeAt Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact. Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in...
-
Experience Transformation Strategist
6 days ago
Singapore AUTODESK ASIA PTE. LTD. Full timeTransform Customer Experience with AUTODESK ASIA PTE. LTD.In this exciting role as an Experience Transformation Strategist, you will join the esteemed team at AUTODESK ASIA PTE. LTD., spearheading innovation in customer lifecycle marketing.This is a unique opportunity to make a meaningful impact on the company's growth by developing and executing targeted...
-
Customer Experience Lead
1 day ago
Singapore Birds of Paradise Full timeJob Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...
-
IT Infrastructure Transformation Lead
3 weeks ago
Singapore CHARTERHOUSE PTE. LTD. Full timeTransforming Infrastructure for Financial ExcellenceWe are seeking a seasoned IT Infrastructure Transformation Lead to join our team at Charterhouse PTE. LTD. in Singapore. As the lead, you will spearhead transformation initiatives around infrastructure and network domains. Your expertise will be instrumental in driving the overall transformation of...
-
Infrastructure transformation lead
2 weeks ago
Singapore Careerally Pte Ltd Full timeKey Highlights: Central Location Permanent Position Opportunity to work with a dynamic, industry-leading company Up to $13,000 + Bonus + comprehensive benefits package The Infrastructure Transformation Lead is responsible for leading transformation projects across the organization's critical infrastructure and network systems. This role will drive...
-
Infrastructure Transformation Lead
1 week ago
Singapore NETS Singapore Full time{"Job Title": "Infrastructure Transformation Lead", "Job Summary": "Drive transformation initiatives around infrastructure and network domains at NETS Singapore.", "Key Responsibilities": {"Infrastructure and Network Optimization/Automation": "{•} Lead strategic uplift and optimization of infrastructure and network systems.•} Address existing issues and...
-
IT Infrastructure Transformation Lead
3 weeks ago
Singapore Charterhouse Partnership Singapore Full timeJob SummaryWe are seeking a highly skilled IT Infrastructure Transformation Lead to join our team at Charterhouse Partnership Singapore. As the lead, you will be responsible for driving transformation initiatives around infrastructure and network domains.Key ResponsibilitiesOptimise and uplift critical infrastructure and network systems, including tools like...
-
Infrastructure Transformation Lead
3 weeks ago
Singapore CAREERALLY PTE. LTD. Full timeRoles & ResponsibilitiesThe Infrastructure Transformation Lead is responsible for leading transformation projects across the organizations critical infrastructure and network systems. This role will drive innovation, streamline operations, and improve scalability, aligning with business goals and emerging technology trends. The ideal candidate will have a...
-
Transformation Lead
1 week ago
Singapore Careers@Gov Full timeAbout the RoleCareers@Gov is seeking a highly skilled Transformation Lead to join our team. As a key member of our team, you will play a pivotal role in partnering with identified companies on their transformation journey.Key ResponsibilitiesServe as the main contact person for a portfolio of identified companies, overseeing end-to-end processes of account...
-
Customer Experience Team Lead
4 months ago
Singapore CORE COLLECTIVE PTE. LTD. Full timeRoles & ResponsibilitiesThe Customer Experience (CX) Team Lead role is to mentor and train the Customer Experience team, who are the faces of Core Collective. Core Collective is not just a fitness nor wellness business, it is a hospitality business at its core and thus a high level of customer excellence should be achieved.Who We Are:Since our launch in...
-
Strategic Digital Transformation Lead
14 hours ago
Singapore HSBC Full timeJob DescriptionWe are seeking a highly skilled Strategic Digital Transformation Lead to join our team in Singapore.About the RoleThis is an exciting opportunity for a seasoned professional to take on a strategic leadership role and drive digital transformation initiatives within our organization. The successful candidate will be responsible for leading...
-
Digital Transformation Lead
14 hours ago
Singapore Changi Airport Full timeSeeking a seasoned Digital Transformation Lead to spearhead digital transformation efforts at Changi Airport Group. This exciting role will involve leading commercial and operational digital applications and projects, driving business innovation and elevating customer experience.In this key position, you will be part of collaborative squads that reimagine...
-
IT Infrastructure Transformation Lead
3 weeks ago
Singapore CHARTERHOUSE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled IT Infrastructure Transformation Lead to join our team at CHARTERHOUSE PTE. LTD. in Singapore. As the lead, you will be responsible for driving transformation initiatives around infrastructure and network domains, optimizing and uplifting critical infrastructure and network systems, and working closely with senior...
-
Operational Transformation Lead
2 weeks ago
Singapore Unison Consulting Pte Ltd Full timeKey Responsibilities:Operational Transformation: Work with the Ops team to review and develop the Target Operating Model for new platform implementations, ensuring seamless transitions and effective risk management.Change Management: Lead and manage cross-functional teams to drive strategic transformation roadmaps, ensuring compliance with regulatory...
-
Customer Experience Lead
14 hours ago
Singapore ST Engineering Full timeJob OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...
-
Digital Transformation Lead for Marketing
14 hours ago
Singapore United Overseas Bank Full timeJob Title: Digital Transformation Lead for MarketingUnited Overseas Bank is a leading bank in Asia with a global presence, operating through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.About the...
-
Cloud Transformation Lead
2 weeks ago
Singapore Amazon Web Services Singapore Private Limited Full timeAbout the RoleAs a Consulting Sales Leader / Enterprise Service Manager (ESM), you will be responsible for managing the working relationship with key customers and developing a long-term Professional Services strategy within the accounts. You will be a trusted advisor for our customers and oversee all aspects of business development, relationship...
-
Data Capability Transformation Lead
1 day ago
Singapore CHUBB Full timeThe Data Capability Transformation Lead at Chubb is responsible for creating and shaping the vision and roadmap for critical data and analytics products. This role prioritizes needs for business departments, focusing on customer impact and business value, to deliver Chubb's data and digital transformations.As an expert in data-driven insights and analytics...