Customer Experience Transformation Strategist

7 days ago


Singapore RJ GLOBAL HOLDINGS PTE. LTD. Full time
Job Description:

RJ GLOBAL HOLDINGS PTE. LTD. is seeking a seasoned Customer Experience Transformation Strategist to join our team.

About the Role:

This strategic role combines expertise in customer experience, M&A, franchise management, and new business development. As a key member of our team, you will be responsible for designing and optimizing customer journeys across multiple brands, ensuring exceptional experiences at all touchpoints.

You will collaborate with marketing, operations, and technology teams to implement customer-centric initiatives, analyze data to track and improve customer satisfaction, loyalty, and retention, and support M&A activities by conducting financial analysis and assessing customer and operational synergies.

This is an excellent opportunity to leverage your skills in ERP project implementation, market research, and financial analysis to drive growth and enhance customer journeys across our brand portfolio.

Key Responsibilities:
  • Design and optimize customer journeys across multiple brands
  • Collaborate with cross-functional teams to implement customer-centric initiatives
  • Analyze data to track and improve customer satisfaction, loyalty, and retention
  • Support M&A activities by conducting financial analysis and assessing customer and operational synergies
  • Leverage ERP project implementation expertise to streamline processes and enhance operational efficiency
Requirements:
  • ACCA professional certification with a minimum of 5 years of audit experience, preferably in the F&B or retail industry
  • Proven experience in customer experience, M&A, franchise management, or new business development
  • Strong knowledge of the SEA market with demonstrated success in driving growth and market expansion
  • Hands-on experience in ERP project implementation
Benefits:
  • A competitive salary range of SGD $120,000 - SGD $180,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
About RJ GLOBAL HOLDINGS PTE. LTD.:

We are a leading company in the F&B industry, committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.



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