Digital Transformation Lead

6 days ago


Singapore TIKTOK PTE. LTD. Full time

About the Role

TikTok Pte. Ltd., a global leader in short-form mobile video, is seeking an experienced Digital Transformation Lead to join its team in Singapore. The successful candidate will play a key role in driving strategic projects that enhance customer experience and retention.

Key Responsibilities

  • Lead global strategic initiatives to improve CSAT, advertiser retention, and loyalty programs
  • Collaborate with regional operations and product specialist teams on workflow optimization and case escalation processes
  • Act as a point of contact for assigned regions, gathering feedback and working with operations leaders to address process gaps
  • Ensure 24/7 service delivery, meeting and exceeding set KPIs, and partnering closely with Support Operations functions like Quality, Training & Workforce management
  • Analyze data and feedback to identify trends and opportunities for improving tools and the overall advertiser experience

Requirements

  • 4+ years of experience in product operations with digital ad products or SaaS platforms
  • A commercial mindset with experience building business cases from market research and analysis
  • Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets
  • Excellent communication and organizational skills with demonstrated experience collaborating with different teams and managing multiple stakeholders

Preferred Qualifications

  • A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking

Compensation Package

We offer a competitive salary range of SGD 80,000 - 110,000 per annum, depending on experience, plus benefits and bonuses.

About TikTok

TikTok Pte. Ltd. is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We celebrate our diverse voices and strive to create an environment that reflects the many communities we reach.



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