Customer Experience Specialist
24 hours ago
Location: Alexandra
Salary range: $2,800 - $3,500
Responsibilities:
- Efficiently handle and resolve customer inquiries received through phone, email, social media, and live chat.
- Collaborate closely with internal teams to ensure timely resolutions.
- Proactively identify and escalate trends, potential issues, and recurring service failures to the team lead or manager, implementing corrective actions to prevent future occurrences.
- Accurately log all customer service requests and follow-up interactions in the CRM system in a timely manner.
- Assist in processing and invoicing of local and export spare part orders.
- Prepare and generate weekly customer service reports, as well as monthly reports for the Business Unit (BU) and Head of Department (HOD).
- Manage spare parts inventory effectively.
- Undertake additional duties and project work as assigned.
Requirements:
- Previous experience in a call center, banking, or customer service environment is preferred.
- A positive mindset with a “CAN-DO” attitude and a passion for delivering high-quality customer service.
- Excellent phone etiquette, comprehension, communication, and interpersonal skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Familiarity with SAP is an advantage.
- On-the-job training will be provided to ensure proficiency in role requirements.
Interested applicants, please email your resume to lilian@juhlerprofessionals.com.sg
Tan Li Lian
EA 01C3135
Reg R1100465
Tell employers what skills you have
CRM
Microsoft Excel
Customer Experience
Social Media
Customer Support
Interpersonal Skills
Inventory
Customer Engagement
Invoicing
PowerPoint
SAP
Team Lead
Banking
Customer Satisfaction
Customer Service
Call Center
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