Customer Experience Specialist
13 hours ago
Job Title: Customer Experience Specialist
As a Customer Experience Specialist at Cornerstone Global Partners PTE. LTD., you will play a crucial role in conducting survey interviews via outbound calls in a professional and courteous manner.
Key Responsibilities:
- Conduct survey interviews via outbound calls in a professional and courteous manner.
- Provide guidance and assist selected companies to complete and walk through challenging survey questions.
- Maintain confidentiality and adhere to ethical standards while handling survey information.
- Provide regular updates on survey progress and any challenges encountered to the Project Manager or Team Leader.
- Upload completed survey data into CRM.
- Participate in any survey-related ad hoc duties assigned by the Project Manager or Team Leader.
Requirements:
- Minimum O/A/Diploma/Degree
- Meticulous and detail-oriented.
- Excellent communication skills, problem-solving skills, and analytical skills.
- Confident, persuasive, good reasoning, proactive, and willing to go the extra mile.
- Strong interpersonal skills to assist survey participants effectively.
- Prior experience in survey administration, customer service, or consultancy experience is a plus.
- Independent and self-motivated to achieve monthly KPIs
- Proficient in MS Office
Working Conditions:
- Working hours: Monday to Friday, 9.00am to 6.00pm
- Basic Salary: $3000, Monthly Incentive: Up to $100
- Office Wear
- Working location: Town area
- Singaporean only
Interested applicants, please note that the company is looking for individuals with excellent communication skills, problem-solving skills, and analytical skills. If you are a detail-oriented and self-motivated individual with a strong desire to go the extra mile, we encourage you to apply for this exciting opportunity.
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