Customer Experience Specialist

13 hours ago


Singapore CORNERSTONE GLOBAL PARTNERS PTE. LTD. Full time

Job Title: Customer Experience Specialist


As a Customer Experience Specialist at Cornerstone Global Partners PTE. LTD., you will play a crucial role in conducting survey interviews via outbound calls in a professional and courteous manner.


Key Responsibilities:

  • Conduct survey interviews via outbound calls in a professional and courteous manner.
  • Provide guidance and assist selected companies to complete and walk through challenging survey questions.
  • Maintain confidentiality and adhere to ethical standards while handling survey information.
  • Provide regular updates on survey progress and any challenges encountered to the Project Manager or Team Leader.
  • Upload completed survey data into CRM.
  • Participate in any survey-related ad hoc duties assigned by the Project Manager or Team Leader.


Requirements:

  • Minimum O/A/Diploma/Degree
  • Meticulous and detail-oriented.
  • Excellent communication skills, problem-solving skills, and analytical skills.
  • Confident, persuasive, good reasoning, proactive, and willing to go the extra mile.
  • Strong interpersonal skills to assist survey participants effectively.
  • Prior experience in survey administration, customer service, or consultancy experience is a plus.
  • Independent and self-motivated to achieve monthly KPIs
  • Proficient in MS Office


Working Conditions:

  • Working hours: Monday to Friday, 9.00am to 6.00pm
  • Basic Salary: $3000, Monthly Incentive: Up to $100
  • Office Wear
  • Working location: Town area
  • Singaporean only


Interested applicants, please note that the company is looking for individuals with excellent communication skills, problem-solving skills, and analytical skills. If you are a detail-oriented and self-motivated individual with a strong desire to go the extra mile, we encourage you to apply for this exciting opportunity.



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