This is an IT support group | Customer Service Team Lead
20 hours ago
Responsibilities:
Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues.
Ensure timely task execution and compliance with processes.
Conduct verification checks on NS processes and submit reports to stakeholders promptly.
Communicate with pre-enlistees, parents, and internal stakeholders as needed.
Collaborate with stakeholders, colleagues, and technical teams to plan system enhancements.
Provide data for periodic management reports and support audit requirements.
Oversee enlistment exercises and address related queries.
Assist the manager with administrative tasks as needed.
Requirements:
Bachelor’s degree in any discipline.
Demonstrated passion and experience in customer service with proven competency.
Excellent communication, interpersonal, and leadership skills are an added advantage.
Strong analytical, problem-solving abilities, and attention to detail.
Highly disciplined, meticulous, and service-oriented.
Proficient in Microsoft Office applications (Excel and Word).
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