Service Desk Engineer

1 week ago


Singapore ENNOVATEZ PTE. LTD. Full time
Roles & Responsibilities

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing, Deskside support and Service Desk support to APAC Region in Singapore.


Job Responsibilities:

  • Provide level 2 End User Computing support and well verse in Windows OS.
  • Good Hardware and software troubleshooting skills for PC.
  • Break fix and IMAC support for end user deskside equipment.
  • Basic troubleshooting skills for IOS and android devices.
  • Handles asset and peripherals inventory management.
  • Meeting room and AV equipment knowledge.
  • Provide smart hands support for networks and servers
  • Familiar with Service Desk ticketing systems and process.
  • VIP support.
  • Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
  • Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
  • Major Incident Management, including communication, being part of the Incident Response Team, managing suppliers
  • Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
  • Release Management – liaising with the testers, vendor, tracking features and defects
  • Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
  • Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
  • Service Reporting
  • ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests


Technical Skills & Qualifications Required:

  • Good knowledge of ITIL
  • Good knowledge of ServiceNow
  • Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
  • Exposure to/familiarity with automation


Job Requirement:

  • Diploma/Bachelor’s degree in computer science / information technology or relevant field.
  • Proven work experience as a desktop support engineer or support technician.
  • At least 3 years of IT deskside support experiences.
  • A good team player.
  • Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
  • Customer centric and focus on service excellence.
  • Excellent problem-solving and multitasking skills.
  • Working location: Central, Singapore


It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com


Tell employers what skills you have

Troubleshooting
Hardware
Change Management
Multitasking Skills
VIP
Information Technology
Ticketing Systems
Windows OS
Problem Management
Service Desk
AV
ITIL
Incident Management

  • Singapore ENNOVATEZ PTE. LTD. Full time $2,500 - $3,000

    Service Desk Engineer We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore. Job Responsibilities: Provide level 1.5 End User Computing support and well verse in Windows OS Diagnosing end-user system failures and implement repair solutions. Diagnosing...


  • Singapore ITCONNECTUS PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• Managing incidents including business expectations and communication• Strong knowledge of...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...


  • Singapore JOBLINE RESOURCES PTE. LTD. Full time

    About the RoleJobline Resources is seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional service to our clients. This is a fantastic opportunity for a motivated professional to join our organization and make a real impact.Key Responsibilities:To oversee the delivery of IT services, ensuring they meet established Service...


  • Singapore GOLDTECH RESOURCES PTE LTD Full time

    GOLDTECH RESOURCES PTE LTD is seeking a highly skilled IT Service Desk Engineer to join our team. As an IT Service Desk Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Estimated salary: SGD 45,000 - 60,000 per annum.Job DescriptionRespond to incidents or requests for help via phone, email, and...


  • Singapore ST ENGINEERING CLOUD AND DATA CENTRE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...

  • Service Desk Engineer

    1 month ago


    Singapore COMBUILDER PTE LTD Full time

    Roles & ResponsibilitiesJob Description:As a Service Desk Engineer with knowledge in endpoint management, you will be the first point of contact for IT support within the organization, providing technical assistance to users while ensuring the smooth operation of endpoint devices such as desktops, laptops, and mobile devices. You will troubleshoot issues,...


  • Singapore RAYTON SOLUTIONS PTE. LTD. Full time

    Rayton Solutions PTE. LTD.We are seeking an experienced IT Service Desk Operations Manager to join our team in Singapore.As a key member of our IT department, you will be responsible for overseeing the delivery of high-quality IT services, ensuring they meet established SLAs and service quality standards.Your primary goal will be to lead and develop the...

  • Service Desk Analyst

    1 month ago


    Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...


  • Singapore ENGGSOL PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.Responsibilities: Monitor enterprise IT networks and server systems Act as a single point of...

  • Service desk lead

    1 month ago


    Singapore Goldtech Resources Pte Ltd Full time

    Job Description & Requirements: Combines the know-how of tech support with problem solving and customer service. You will also work with back-office teams to handle escalations. You should be customer-focused, prioritizing customer satisfaction. Responsibilities: Vigilantly monitor and ensure adherence to KPIs and SLAs for the Global Service Desk,...


  • Singapore GOLDTECH RESOURCES PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities Respond to incidents or requests for help, via the phone, email and web Diagnose and resolve technical hardware and software issues via call or remote tools Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles) Ensure tickets managed within KPI...

  • Service Desk Engineer

    1 month ago


    Singapore ITCAN PTE. LIMITED Full time

    Roles & ResponsibilitiesCandidates Open for Shift can applyBrief Job Description Position SummaryThe 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)Key Responsibilities & Results1 Provide First Call Resolution (FCR) technical support...

  • Service desk

    2 days ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

  • Process engineer

    3 weeks ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...


  • Singapore ITCAN PTE. LIMITED Full time

    Job SummaryWe are seeking an experienced IT Service Desk Manager to lead our team and deliver exceptional customer service. As a key member of our IT department, you will be responsible for managing and leading the Service Desk team to provide first-level technical support.The successful candidate will have a proven track record in leading teams, excellent...


  • Singapore Nanyang Technological University Full time

    Nanyang Technological University (NTU) Shared Services (NSS) is a centralized unit that provides administrative, operational, and support services to various departments and units within the university. As a key member of the NTU Shared Services (NSS) IT Team, the Assistant Manager will oversee IT Service Desk operations, leading initiatives to enhance and...


  • Singapore NTT Data Singapore Full time

    Job Title: IT Service Desk Engineer - Incident Resolution SpecialistLocation: SingaporeAbout the Job:We are seeking an experienced IT Service Desk Engineer to join our team in Singapore. As an IT Service Desk Engineer, you will be responsible for providing technical support and resolving incidents related to our clients' IT infrastructure and systems.Key...

  • service desk Agent

    12 hours ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & Responsibilities• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience• Managing incidents including...


  • Singapore ALTRAD SERVICES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Overview As the IT Service Desk Analyst you will work across multiple information systems which focus on business systems, where you will also support with the implementation of new systems across the organisation and help maintain and evolve our existing systems though resolving routine ICT service requests and issues. As the...